• The future of Operations at Adyen is built on data-driven autonomy. As AI increasingly automates the mechanics of data retrieval and trend summarization, the real value shifts to the human layer: framing the right problems, validating rigorously, and turning insight into action
• You’ll lead an analytics and insights function of around 10 people: a Team Lead overseeing 1 Data Engineer and 4–5 technical analysts on Foundational Data Integrity, plus roughly 4 Business Analysts focused on Business Insights, reporting directly into you
• You’ll support an Operations organization of over 1,000 people, working closely with the Global Operations Leadership team to turn this function from a reporting service into the strategic engine behind how Ops leadership makes decisions
• Lead and evolve the team: Set a clear vision for how the team supports business performance, planning, and decision-making, and build a high-performing group that balances responsiveness with strategic focus
• Partner with senior leaders: Act as a trusted thought partner to Operations leadership on business performance, risks, opportunities, and trade-offs. Support business performance reviews with concise narratives, root-cause analysis, and clear recommendations
• Own performance insight and business storytelling: Ensure the team delivers high-quality analysis that connects operational data to commercial and customer outcomes, with a consistent, leadership-ready view of KPIs, trends, exceptions, and emerging risks
• Define metrics and improve decision quality: Establish robust KPI definitions, performance frameworks, and success measures, and improve consistency in how performance is measured across teams, projects, and reviews
• Build scalable insight capabilities: Improve the team’s operating model, standards, and ways of working to efficiently manage ad hoc demand alongside recurring insight cycles. Partner with data, operations, finance, product, and other functions to improve access to reliable insight, and drive continuous improvement in tools and reporting approaches
• What good looks like:
• Strategic Influence: Operations leaders rely on the team for judgment and decision support, not just for raw numbers
• Actionable Reviews: Business reviews are sharper, simpler, and consistently result in clear leadership actions
• Trusted Data: KPI definitions are clear, consistently used across the organization, and grounded in sound logic
• AI Integration: Generative AI, automation, and conversation analytics tools are successfully leveraged to accelerate reporting mechanics, allowing the team to focus on high-value diagnosis

Benefits

• Global exchange program
• Weekly happy hour
• Delicious healthy lunches
• Phantom share package
• Yearly trip to Amsterdam
• Paid holidays
• Work from home opportunities

• Stakeholder Credibility: A proven track record of influencing senior stakeholders and translating complex data into clear, persuasive business narratives
• Intellectual Rigor: The ability to challenge weak assumptions or misleading conclusions constructively and with authority
• Technical Literacy: This role does not require writing production code or architecting data pipelines. It does require enough fluency in SQL, data modelling, and modern BI tooling to have a credible, detailed technical dialogue
• Operational Judgment: Strong commercial instincts with the ability to identify which metrics truly drive value and which are noise
• Change Management: Experience leading teams through shifts in operating models and raising performance standards
• Analytical Leadership: you have at least 5 years of experience leading analytics teams with experience managing / growing leaders, ideally within a fast-scaling or transformation-led environment
• A Calm Communicator: You maintain presence and credibility even when under pressure or challenging senior leadership
• A High-Standards Leader: You drive excellence and rigor without becoming bureaucratic
• A Strategic Operator: You are practical and forward-looking, able to simplify complexity for others
• Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

• Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role