Senior Engineering Manager (F/M/X) Accor Tech & Digital

Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human! 

Job Description

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

Accor's Commercial Digital & Tech organization is composed of multidisciplinary teams of experts, including Product Owners, Engineers, UX Designers, Data Scientists, and IT Architects. Together, they create, deliver, and continuously improve digital products and services that support millions of users across strategic domains such as E-commerce, Loyalty, Data & AI, Hotels, Employee and Corporate Technology Solutions. Together, they work alongside business units seeking high-value technological advancements to enhance their services. 

Within CD&T, the ASTORE technology scope supports Procurement activities and the relationship between internal teams, hotels and nominated suppliers. 

The ecosystem covers a portfolio of procurement digital products, including: 

• ASTORE Suite (A2S): a platform used to collect supplier turnover declarations from customers and manage procurement revenues, a share of which is redistributed to hotels (€90M managed through Astore Suite).
  

• ASTORE Procurement (ASP): a digital platform enabling suppliers to promote their products and services to thousands of customers through the Supplier Directory and targeted communication channels. 
  

• Procure-to-Pay (P2P) solutions: supporting the end-to-end procurement process, from sourcing and ordering to invoicing and payment. 
  
  
• ASTORE Shop: Accor’s B2B marketplace, providing catalogue management, supplier and product onboarding, order management, integrations, and reporting capabilities. 
  

The SENIOR ENGINEERING MANAGER will lead the technical teams and provide end-to-end technology ownership across product delivery, architecture, security, operations and transformation. The role will work in close partnership with Procurement Process Owners, Product Owners (outside the CD&T) and Data, while ensuring alignment with Accor technology standards and business priorities. 

Your mission:

1. Technology leadership & team management: 

• With the HSDP Engineering Director, co-lead and develop the ASTORE engineering teams across A2S, ASP, P2P and related procurement digital products. 
• Co-Lead technical execution of the ASTORE Shop evolution, transformation and modernization. 
• Create a clear engineering operating model, roles, objectives and ways of working for internal and external contributors. 
• Coach technical leads and engineers, build skills, foster knowledge sharing and support recruitment and onboarding. 
• Promote engineering excellence, ownership, collaboration, transparency and continuous improvement. 

2. Product, architecture & technical roadmap: 

• Co-own the technical roadmap with Procurement Process Owners, Product Owners, architects and business stakeholders, Data team, UX-UI team. 
• Translate business & product priorities into scalable technical solutions, delivery plans and prioritized engineering backlogs. 
• Maintain product and infrastructure architecture, application lifecycle plans, integration patterns and technical documentation. 
• Drive simplification, standardization, modernization and technical debt reduction across the ASTORE ecosystem. 

3. Delivery, quality, security & operations: 

• Ensure predictable delivery across discovery, design, build, test, release, migration and decommissioning activities. 
• Establish quality practices covering automated testing, code review, CI/CD, release readiness and non-functional requirements. 
• Ensure security, privacy, compliance, access control and auditability are embedded throughout the product lifecycle. 
• Monitor service health, availability, performance, incidents, problems, changes and SLAs, and drive root-cause remediation. 
• Own business continuity, operational readiness, capacity, resilience and production support coordination. 

4. Stakeholder, vendor & financial governance: 

• Act as the senior technology point of contact for Procurement, CD&T, Security, Architecture, Infrastructure, Data, Finance and regional stakeholders. 
• Manage technology partners and suppliers, including delivery performance, contracts, risks, dependencies, service levels and escalation paths. 
• Contribute to quarterly roadmap governance and monthly product governance, preparing decisions, status, risks, KPIs and trade-offs. 
• Manage the technology budget and cost trajectory with clear visibility of CAPEX, OPEX, run cost, sourcing choices and total cost of ownership. 
• Identify synergies with Accor platforms and data capabilities, and ensure decisions are aligned with enterprise standards.