• 6sense is looking for an IT Support Specialist who is passionate about delivering exceptional employee experiences through world-class IT support
• This role combines hands-on end user support with administration of modern workplace technologies, identity systems, SaaS applications, endpoint management, and AI platforms
• You’ll support a global workforce while helping improve IT operations through automation, documentation, and process improvement
• We’re looking for someone who enjoys solving problems, learning new technologies, and creating scalable solutions that make employees more productive
• Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote support sessions
• Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments
• Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes
• Administer and troubleshoot Okta, Entra ID, SSO, MFA, and identity-related services
• Support and manage SaaS platforms including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato
• Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike
• Maintain accurate asset inventory and device lifecycle management
• Support Microsoft Copilot, Claude, and other AI technologies while promoting responsible AI practices
• Develop scripts, automations, and workflow improvements that reduce manual effort and improve efficiency
• Create and maintain documentation, knowledge articles, and standard operating procedures
• Provide occasional support for Zoom Rooms, Teams meetings, executive users, and company events

Benefits

• Health & Wellness: Parental Leave, Wellness Days Off, Quarterly Wellness Speakers, Wellness Challenges
• Giving Back: Giving Fridays Rotating Charity Support, 6sense Gives Back Programs, Month of Service
• Social Well Being: Flexible Time Off, HUB Working Model, WeWork Access
• Professional Development: LinkedIn Learning Courses, WFH Stipend, Revenue Certifications, Management Training

• Experience working in a fast-paced, remote-first environment
• 3+ years of experience in IT Support, Help Desk, Service Desk, or End User Computing
• Strong attention to detail, ownership, and a continuous improvement mindset
• Experience supporting macOS and Windows environments
• Interest in AI technologies such as Microsoft Copilot and Claude
• Hands-on experience with Microsoft 365, Teams, Slack, and Zoom
• Experience with endpoint management tools such as Intune, Iru, or similar MDM platforms
• Basic scripting or automation experience using PowerShell, Bash, Python, Workato, or similar tools
• Strong troubleshooting, communication, and customer service skills
• Familiarity with identity and access management concepts including Okta, Entra ID, SSO, and MFA
• Experience administering Okta, Entra ID, Intune, or Iru
• Experience supporting AI platforms and governance practices
• Experience with Workato or workflow automation platforms
• ITIL, Okta, Microsoft, Apple, or security-related certifications
• Experience supporting executive stakeholders and globally distributed teams