The Role

As Account Manager, you will become the trusted advisor for a portfolio of strategic customers across the United States.

Your mission is to ensure customers fully leverage the Coptis platform, maximize user adoption, identify expansion opportunities, and contribute to long-term customer satisfaction and retention.

Working closely with R&D teams, Regulatory departments, and business stakeholders, you will help customers unlock the full value of a powerful and technically sophisticated software platform.

Responsibilities

• Manage a portfolio of strategic US customers.

• Build trusted relationships with key stakeholders.

• Ensure customers successfully adopt and maximize the value of the Coptis platform.

• Organize regular business reviews and customer success plans.

• Identify upsell and cross-sell opportunities.

• Present and promote new product modules and capabilities.

• Deliver customer training sessions and best-practice workshops.

• Monitor customer health and proactively mitigate risks.

• Collaborate with Sales, Support, Product, and Professional Services teams to ensure customer success.

• Maintain accurate account information and opportunity tracking in CRM.

What We’re Looking For

Required

• 3–5+ years of experience in Account Management, Customer Success, or Consulting within a B2B SaaS environment.

• Experience managing US enterprise & SME customer relationships.

• Experience within the cosmetics industry is mandatory.

• Strong ability to explain complex software to both technical and non-technical audiences.

• Excellent communication and relationship-building skills.

• Dynamic, proactive, autonomous, and customer-oriented.

• Comfortable challenging customers and driving change when needed.

Nice to Have

• Previous experience selling or using Coptis software.

• Experience delivering software training.

• Knowledge of cosmetic R&D, formulation, or regulatory workflows.

How Success Will Be Measured

• Net Revenue Retention (NRR): Drive customer growth through renewals, upsell, and cross-sell opportunities across your portfolio.

• Customer Adoption: Increase product adoption by ensuring users fully leverage the Coptis platform through onboarding, training, and ongoing engagement.

Why Join Coptis?

• Join the global leader in cosmetic R&D software.

• Build long-term partnerships with leading beauty companies.

• Play a strategic role in customer success and business growth.

• High autonomy and direct impact on customer satisfaction and retention.

• Collaborative international environment.

• Competitive salary with performance-based bonus.

Déroulement des entretiens

• HR Screening interview (15min)

• 1st Interview with CRO (45min)

• Business Case (at home)

• Business case Review with CRO (30min)

• Meet some US team members (45min)