Permanent
Fully-remote
150K to 180K $ a year
> 5 years
Skills we're looking for
Risk mitigation strategies
Communication skills
Collaboration and teamwork
Problem-solving skills
Primary
You'll be part of
United States of America
706 employees
Artificial Intelligence / Machine Learning
Finance
Our take
Every year, millions of personal injury cases in the US are resolved with only a small fraction going to trial, leaving many victims potentially under-compensated due to inaccurate settlement proposals. EvenUp aims to change this by leveraging AI technology to streamline the assessment of injury cases. The AI tools evaluate raw case files, including medical and police records, creating tailored "demand packages" that present comprehensive compensation arguments. This improves lawyer performance and victim outcomes. Despite concerns about AI bias and privacy, EvenUp has garnered significant investor interest, closing a funding round in 2025 that was one of the largest in the history of legal AI. Now valued at over $2 billion, it is investing in its team and introducing new techniques and products for personal injury and other legal areas.
You'll be working on
- EvenUp is looking for a Customer Success Manager, Enterprise to oversee a portfolio of 25-30 large law firm accounts, focusing on deep, strategic partnerships and user-level engagement to deliver measurable customer outcomes. You will act as a trusted advisor, advocate for customers within EvenUp, and help each customer maximize the value they see from our platform
- Regularly conduct executive-level business reviews and deliver adoption analyses to ensure customers are leveraging the full capabilities of EvenUp’s platform
- Collaborate with internal teams to deliver tailored value, and resolve complex challenges promptly
- Partner with customers to define success metrics and align with their long-term business objectives
- Develop and execute tailored account plans for user groups and customers, driving measurable outcomes and engaging with the EU platform directly
- Build and nurture strong relationships with senior stakeholders and decision-makers, including firm leadership and department heads
- Serve as the primary point of contact for all customer-related matters within your portfolio
- Own the renewal process for your accounts, working to secure favorable outcomes for both EvenUp and the customer
- Proactively identify risks to customer retention and create mitigation strategies to ensure continued success
- Identify, recommend, and support strategic upsell and cross-sell opportunities to deepen customer value
- Partner with Sales to design customized proposals and solutions that align with customer-specific goals
- Document customer feedback, enterprise-level use cases, and success stories to inform internal product development and roadmap planning
- Advocate for enterprise customer needs in internal discussions, helping prioritize high-impact features and enhancements
- Ensure all customer interactions and account activities are meticulously tracked in the CSP/CRM system
- Provide regular updates on account health metrics and identify key trends across your portfolio
- Partner with cross-functional teams, including Product, Sales, and Operations, to deliver seamless and customized customer experiences
- Share enterprise-specific insights and best practices with the broader Customer Success team to elevate overall team performance
Benefits
- Flexible working hours to match your style
- Offsites - get to meet your coworkers on a fully-expenses trip ever 6-12 months
- A variety of virtual team events such as game nights & happy hours
- Choice of medical, dental, and vision insurance plans for you and your family
- Flexible paid time off and 10+ holidays per year
- A stipend to upgrade your home office for fully-remote roles
- 401k for US-based employees
We're looking for
- This role requires a strategic mindset, exceptional relationship management skills, technological fluency and a proven track record in influencing senior-level stakeholders as well as driving individual/user-level behavior
- 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role, with a focus on enterprise customers
- Motivated by achieving measurable customer outcomes and delivering value at scale
- Collaborative and team-oriented mindset, with the ability to influence cross-functional teams
- Experience leveraging CSPs (Customer Success Platforms) and CRM systems to manage portfolios and track enterprise customer health metrics
- Highly strategic, organized, and capable of managing competing priorities within enterprise environments
- Familiarity with SaaS business models, particularly recurring revenue and complex account structures, is a strong advantage
- Ability to travel within the U.S. up to 40-50%
- Bachelor’s degree in a related field; MBA or JD is a strong plus
- Ability to facilitate and manage multiple internal stakeholders for each account, as well as drive specific usage at the individual level
- Legal Tech or experience working with large law firms is a significant plus
- Proven ability to manage a portfolio of enterprise accounts and deliver exceptional results
- Experience navigating a fast-paced, high-growth startup environment, balancing competing priorities while maintaining a customer-first mindset
- Exceptional interpersonal, communication, and presentation abilities, especially with executive audiences
- Strong problem-solving, critical-thinking, and negotiation skills with a proactive approach to customer challenges