Permanent
Fully-remote
110K to 130K $ a year
> 3 years
Skills we're looking for
Motivational skills
Communication skills
Relationship building
Collaboration and teamwork
Problem-solving skills
You'll be part of
United States of America
706 employees
Artificial Intelligence / Machine Learning
Finance
Our take
Every year, millions of personal injury cases in the US are resolved with only a small fraction going to trial, leaving many victims potentially under-compensated due to inaccurate settlement proposals. EvenUp aims to change this by leveraging AI technology to streamline the assessment of injury cases. The AI tools evaluate raw case files, including medical and police records, creating tailored "demand packages" that present comprehensive compensation arguments. This improves lawyer performance and victim outcomes. Despite concerns about AI bias and privacy, EvenUp has garnered significant investor interest, closing a funding round in 2025 that was one of the largest in the history of legal AI. Now valued at over $2 billion, it is investing in its team and introducing new techniques and products for personal injury and other legal areas.
You'll be working on
- The Customer Success Manager, Mid-market will oversee a portfolio of ~70 mid-sized law firm accounts, balancing strategic engagement with scalability to deliver measurable customer outcomes. This role requires a strategic mindset, technological fluency, and strong relationship management skills spanning senior stakeholders and individual users. You will act as a trusted advisor, advocate for customers within EvenUp, and identify opportunities to expand our partnership with each customer
- Regularly conduct check-ins, business reviews, and adoption analyses to ensure customers are leveraging the full capabilities of EvenUp’s platform
- Partner with customers to establish success metrics and ensure alignment with their business goals
- Develop and execute tailored success plans for user groups within each customer, driving measurable outcomes and engaging directly with the EvenUp platform
- Build and maintain strong relationships with key customer stakeholders, ranging from firm leadership to end-users
- Analyze and mitigate risks to customer retention by addressing concerns and providing solutions proactively
- Identify and recommend upsell or cross-sell opportunities to drive additional value for customers
- Collaborate with Sales to design customized proposals for cross-sell opportunities based on customer-specific needs
- Document customer feedback, use cases, and success stories to inform internal product development and roadmap planning
- Act as a voice of the customer in internal discussions to prioritize feature requests and improvements
- Provide regular updates on account health metrics and identify trends across your portfolio
- Partner with cross-functional teams, including Product, Sales, and Operations, to deliver seamless customer experiences
- Share insights and best practices with the broader Customer Success team to enhance overall team performance
Benefits
- Flexible working hours to match your style
- Offsites - get to meet your coworkers on a fully-expenses trip ever 6-12 months
- A variety of virtual team events such as game nights & happy hours
- Choice of medical, dental, and vision insurance plans for you and your family
- Flexible paid time off and 10+ holidays per year
- A stipend to upgrade your home office for fully-remote roles
- 401k for US-based employees
We're looking for
- Strong problem-solving and critical-thinking skills with a proactive approach to customer challenges
- Experience navigating a fast-paced, high-growth startup environment, balancing competing priorities while maintaining a customer-first mindset
- Highly organized, detail-oriented, and capable of managing competing priorities
- Familiarity with SaaS business models, particularly recurring revenue and usage-based pricing, is a strong advantage
- Proven ability to manage a portfolio of accounts and deliver exceptional results
- Exceptional interpersonal, communication, and presentation abilities
- Collaborative and team-oriented mindset
- Experience leveraging CSPs (Customer Success Platforms) and CRM systems to manage portfolios and track customer health metrics
- Motivated by achieving measurable customer outcomes and delivering value
- 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably with mid-market customers
- Legal Tech or experience working with law firms is a strong plus