About the team

As a Subrogation Processor, you’ll play a key role in facilitating the recovery process of a claim, which includes contacting outside parties to collect or pay subrogation demands and negotiate a final settlement.

This position requires the candidate to work closely with our claims team, clients, and all related parties to obtain the necessary information to create subrogation recovery opportunities, coordinate the development of evidence to support subrogation recoveries, and pursue these recoveries in accordance with legal statutes, policy provisions, and client handling guidelines. You’ll manage an inventory of subrogation claims ranging from coverage, auto, and property damage. Determining the best course of action for resolution, you’ll work with attorneys, internal and external customers, and businesses.

What you will do

• Conduct investigation to determine a claim's subrogation potential and pursue an appropriate recovery,

• Prepare materials, documentation and in office mail handling on unsettled claims to communicate to all relevant parties inclusive of; claims professionals, clients, attorneys, collection agencies, and possible arbitration, if appropriate, for further legal action.

• Negotiate settlements with responsible parties. If a settlement can't be reached, directs legal action or arbitration versus potentially responsible parties.

• Maintain an active diary to ensure all claims are aggressively pursued

• Actively contribute to continuous improvement in Turo’s processes for claims handling, strive to make Turo's organization a leader in customer service and cost management

• Be an active contributor to Turo’s claims department and a revolutionary culture pioneer

• Meet KPIs for customer satisfaction, financial performance, and employee satisfaction

• Perform all subrogation record keeping by maintaining a current status in documents and notes.

Your profile

• 2+ years of claims experience preferred

• Work experience includes:

  • Claims handling or collections

  • Fast-paced and changing environment

  • Multitasking and time management skills

  • Effective verbal and written communication skills

• Computer skills

• Phone handling skills

• Proficient analytical, problem-solving, prioritization, and organizational skills.

Bonus if you have

• You are the go-to person to answer questions at your current job and are looking for a challenge and a change of pace. 

• Attention to detail is crucial, we work in a marketplace supporting hosts and guests across three geographies.

• You can work in an ever-evolving environment while maintaining quality standards, meeting KPIs, and requiring minimal supervision. 

• Enjoys working in a team environment

• Identify and drive ongoing improvements to our policies and procedures

• Meet KPIs for customer satisfaction, cycle time, recovery

The Phoenix base salary target range for this full-time position is $20.87 an hour + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.