We’re looking for an experienced KYC Supervisor to join our fast-growing team. Swan mostly onboards customers who are small and medium-sized companies and self-employed freelancers to open a business account. While we use the generic naming “KYC”, it also refers to Know-Your-Business (KYB) processes*.*

In this role, you’ll dedicate approximately 70% of your time to hands-on individual contributions—reviewing alerts, handling edge cases—and 30% to managerial support and coaching, making it ideal for someone who excels in both hands-on tasks and team coaching.

You’ll play a key role in developing a best-in-class team and ensuring our processes remain robust, efficient, and compliant as we grow.

✨ Your mission

Individual Contributions:

• Conduct thorough KYC reviews with a keen eye for detail, ensuring adherence to current laws and regulations.

• Manage and resolve complex cases and edge situations, providing customized solutions that meet compliance standards.

• Stay abreast of the latest advancements and changes in compliance regulations, dedicating time each week to professional development in this area.

Managerial Support and Coaching:

• Onboard and train new team members on all facets of the job, including KYC procedures and Standard Operating Procedures (SOPs), regulatory requirements, the use of internal tools and platforms, and best practices for completing high-quality KYC reviews.

• Manage daily operations, ensuring tasks are aligned with team goals and compliance standards, SLAs are maintained, and quality remains high.

• Workforce management: scheduling, approve time-off leave request/manage shift coverage in order to meet SLAs

• Provide operational feedback and partake in regular 1:1 meetings to discuss individual performance and remove roadblocks.

• Continuously identify opportunities for improvement and training, give team members actionable development plans, and deliver small-group training sessions

• Develop and refine team strategies and processes, aiming for optimal efficiency and accuracy in procedures.

• Monitor and report on team performance metrics, fostering an environment of continuous improvement and professional growth.

Operational and Strategic Development:

• Collaborate with cross-departmental teams, including Product, Engineering, and Risk & Compliance, to streamline and optimize KYC processes.

• Implement and enhance new procedures, maintaining momentum and engagement across various stakeholder groups to ensure scalable, consistent operations.

• Run quality controls.

• Lead, coordinate, and deliver continuous improvement projects to help us meet our SLAs.

✨ You’re a great match if:

• You have 3 to 5 years of experience in KYC/AML/Financial Security at a fintech, payment institution, bank, or fast-paced start-up/scale-up environment, preferably with at least 1 year of experience as a team supervisor.

• You have a strong understanding of the AML/CFT regulatory framework.

• Excellent coaching skills, with a proven track record of enhancing team productivity and cohesiveness.

• You enjoy streamlining internal processes to improve outcomes and scalability.

• You’re data-driven, with strong analytical skills and attention to detail.

• You know how to prioritize in a fast-paced production environment and can manage urgent cases effectively.

• Proficiency in modern compliance and document management technologies, with a commitment to ongoing technical education.

• You’re proactive, hands-on, and love getting things done.

• Fluent in English and native-level fluency in either French, Italian, German, Dutch, or Spanish.

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

✨ Perks of being a Swanee:

Benefits vary by location. The Talent Acquisition Team will provide details during the screening call.

✨ Our values:

Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something’s convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it’s to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners’ expectations— whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our culture.

• Pre-screen: A 30-minute video call with our Talent Acquisition Manager, to get to know you, understand your career expectations, and answer your questions

• Case study: Take-home task to submit within 2 to 3 days

• Hiring Manager: Interview with a Hiring Manager to evaluate the role-related skills (60 min)

• HR Interview: Interview with the HRBP of the Ops department (45 min)

• Final Interview: with our Chief Operations Officer (45 min)