HOW TO APPLY

Please send your CV and a short covering letter/email to careers@skillcorner.com with the subject “Customer Solutions Manager – US”

ROLE

SkillCorner is seeking a Customer Solutions Manager with a focus on data analysis to develop working relationships and experiences for our customer base through proactive data analysis, research and product support. Operating with a regional level of responsibility, you’ll be directly responsible for post-sales guidance and support, while working closely with business development leads to maintain existing and upsell new products and services.

LOCATION

Remote; while we’re flexible on the exact location and encourage remote working, we require the candidate to be located in the US.

RESPONSIBILITIES

• Creation of tailored client facing research and analysis

• Online and in-person presentation of products, tools, education material and analysis

• Daily communication with business development (strategy, analysis & problem solving)

• Department cross over communication (Analysis, Product, Marketing, Business Dev)

• New and/or existing customer product onboarding

• Product education and training

è Data integration within customer workflows using data analytics tools, templates, dashboards

• Proactive & reactive support

• Collect, organize and deliver customer feedback internally/externally

• Assisting in the creation and development of training and educational materials

REQUIREMENTS

• Passion for and deep knowledge of basketball

• Knowledge of working with sport data and presenting analysis in a professional setting

• Excellent verbal and written communication

• Proficient in time management and managing competing deadlines

• Ability to strategically solve problems

• Willingness to travel for client meetings in the US and industry events

PREFERRED EXPERIENCE

• Experience working in a sport environment

• Data analysis within scouting and draft preparation

• Programming skills (Python and SQL)

• Experience with BI tools (Tableau/PowerBI)

• ETL Basics

YOUR PERSONALITY

• Love of sport and conducting detailed analysis

• Strong work ethic and understanding of the professional sport demands

• Analytical with strong presentation and communication skills

• Organized, strategic and proactive

• Confident and empathic