Administrative tasks

The Middle Office Administrative tasks cover a wide range of activities, including:

• Contract creation for Candidates (which includes gathering & vetting of necessary information - eg work permits)
• Issuing contracts, having them signed and stored
• Create and manage Purchase Orders for freelancers
• Contract creation for Clients
• Creation of Client and Candidate Master data in ERP (Enterprise Resource Planning) Systems so timesheets can be logged and accurate payroll/invoices created
• Generate reporting for business needs

The right incumbent for this role therefore is someone with attention to detail and is keen to understand how all these different processes impact each other.Customer-service related tasks

Along the contract-life cycle there can be a number of interaction points with different stakeholders:

• Contact with Candidates to collect relevant information to create contracts in an accurate and timely fashion
• Contact with Recruitment Consultants, local finance, payroll and legal teams to coordinate timelines and data-flows between Front, Back and Middle Office
• Candidate onboarding to explain Timesheeting portals and payslip information
• Answering Candidate questions
• Attending to Client queries

* Ideally prior experience of:

• working in shared service center or administrative environment
• working in HR Services, AP and/or Billing Customer Service

* Native level of Dutch or German or French languages. Fluency in English is a must.* Spanish is a significant plus.* Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent* Excellent customer-focus & communication skills (written & verbal)* Excellent organizational skills and ability to work under pressure & manage deadlines* Ideally at ease with Excel* Ability to work independently, take initiatives, continuous improvement mindset and eagerness to learn