As a Community Strategy & Operations Manager (EMEA), you’ll be on the front line of managing and supporting our community of freelance photographers (ICs). You’ll play a key role in activation, engagement, performance, and retention - all with the goal of ensuring healthy coverage, consistent quality, and improved mission conversion rates.

This is a full-time role requiring strong ownership, adaptability, and alignment with both photographer activity in your markets and coordination with our Paris-based teams.

Your missions :

→ Community Management

• Onboard and activate new photographers (profile checks, calls, follow-ups)

• Coach ICs during early missions to ensure success through strong communication - both 1:1 (calls, direct feedback) and 1:many (webinars, onboarding sessions)

• Monitor engagement and re-engage or offboard inactive ICs

• Manage blockers (e.g. no-shows, misconduct, fraud) and apply standard actions

→ Performance Monitoring & Optimization

• Track KPIs (conversion rate, activity, coverage, retention) across assigned markets

• Identify underperformance and drive corrective actions

• Flag recurring issues and collaborate with global teams to improve processes

→ Supply Coverage & Risk Mitigation

• Monitor live supply vs. demand and escalate gaps

• Engage directly with ICs to secure important or uncovered missions

• Source new photographers through referrals, LinkedIn, or manual outreach

→ Cross-functional Collaboration

• Work with RevOps, Production, Quality, and Marketing to ensure a seamless photographer journey

• Lead experimentation initiatives (across tools, workflows, and processes) to improve both funnel efficiency and photographer satisfaction

• Actively contribute to cross-team projects aimed at scaling operational effectiveness and enhancing community engagement

• Based in Paris, France

• Fluent in both French and English (fluency in another language is a strong plus)

• +5 years experience in community management, support, or gig/freelance operations (+ strong motivation to learn and grow!)

• Empathetic, strong communication and interpersonal skills

• At ease with dashboards and metrics; uses data to drive decisions

• Proactive, autonomous, and adaptable in a fast-paced, evolving environment

• 1st interview with the CEO : Strategic and cultural fit interview

• 2nd interview with the Head of Community Strategy & Operation : interview with the hiring manager focusing on your skills and experience and deep dive into CSO role

• Case Study : A practical task where you present a business case to demonstrate your analytical skills

• 3rd interview with the COO and the Head of Community Strategy & Operations : Case study presentation & review

• Reference check