About Mirakl

Mirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by Macy’s, Saks, Henry Schein, The Knot, 1800-Flowers, Best Buy, Lowe's, Ulta and 450+ industry-leading businesses worldwide. For more information: www.mirakl.com.

Mirakl is the global leader in platform business innovation. Our suite of eCommerce solutions empowers retail and B2B enterprises to drive significant growth and efficiency, digitize and expand product assortment through marketplace and dropship, improve catalog management and payments, personalize shopping experiences, and boost profits through retail media. Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Best Buy, Kroger, and many more. Headquartered in Paris and Boston, Mirakl is recognized as a Great Place to Work company.

Your Impact:

You’ll play a pivotal role in supporting the Mirakl product, collaborating daily with developers, product managers, and customer success teams. You’ll help clients with questions and requests, shape the future of our platform by sharing customer feedback, and contribute to a culture of technical excellence and continuous learning.

What You Will Do at Mirakl:

• Become a go-to expert on the Mirakl platform, inspiring confidence across teams and clients
• Act as the first point of contact for platform-related inquiries, building trust through your functional expertise and communication skills
• Manage and resolve client tickets in Zendesk (or similar ticketing tools), and escalate complex issues as needed
• Collaborate with product managers, Labs teams, and customer success teams to deliver a seamless customer experience
• Contribute to continuous improvement by enriching Mirakl One Help to strengthen the self-service experience and improve the quality of the customer-product-documentation feedback loop.
• Participate in cross-functional projects with the team, learning tools and processes from Senior colleagues.
• Use tools like Zendesk, Jira, Datadog, and Postman to support daily operations and monitoring

What Mirakl is Looking For in a Candidate:

• 2+ years of customer support or technical support experience in a SaaS, eCommerce, or technology environment
• Familiar with ticketing systems (Zendesk, Jira, etc.) and has a basic understanding of SaaS platforms, APIs, and SMTP
• Analytical and detail-oriented, with the ability to diagnose and resolve functional challenges
• Eager to learn, adaptable, and able to thrive in a fast-paced, evolving environment
• Excellent communicator and collaborator; enjoys working with global teams and sharing knowledge
• Proactive, scrappy, and not afraid to take ownership or suggest improvements
• Interest in AI and new technologies is a plus
• Comfortable being in the Boston office three days a week

We welcome collaborators with diverse perspectives and experiences to power us forward. If you’re ready to join a hyper-growth company at the heart of digital transformation, we strongly encourage you to apply—even if you’re not an exact match.

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.