Mirakl est le leader des solutions logicielles pour le e-commerce. Nous proposons aux entreprises une suite unique de solutions leur permettant de transformer significativement leur activité digitale afin d'accélérer de façon durable et rentable leur croissance.

Depuis 2012, Mirakl accompagne les entreprises B2C et B2B avec la technologie la plus avancée, sécurisée et évolutive leur permettant de digitaliser leur activité et d'élargir leur offre via la marketplace ou le dropship, faciliter la gestion des catalogues et des paiements de leurs fournisseurs pour plus d'efficacité, offrir une expérience d'achat personnalisée à leurs clients, et augmenter leurs profits grâce au retail media.

Mirakl est le partenaire de choix de plus de 450 entreprises leaders dans le monde, dont Airbus, Maisons du Monde, Decathlon, H&M, Sonepar et Toyota Material Handling. Pour plus d'informations : www.mirakl.fr

We are looking for a (Business Analyst) Customer Success Working student to support our Customer Success Team starting as soon as possible in 2025 in Munich.

Being a working student at Mirakl you have

• a meaningful experience with empowering missions
• a dynamic and stimulating work environment with passionate Mirakl workers
• the opportunity to be at the heart of a French unicorn at a unique stage of its development
• a real interns and apprentices community, our #miraklinterns

Working Student's missions (we need someone available for at least a 1 year contract)

If you accept the challenge, here are the tasks you’ll be involved in:

• Perform insightful business analyses and propose actionable strategies to enhance client outcomes
• Develop presentations and materials for workshops that captivate and inform our clients.
• Dive deep into market research, uncovering trends and opportunities within the e-commerce landscape
• Collaborate on high-impact internal projects, working with cross-functional and international teams to drive success.
• Provide vital support to the leaders and managers of our Customer Success Team, assisting with daily activities that ensure Mirakl remains a leader in the industry.

Requirements

• You are currently enrolled in a Bachelor’s or Master’s program with a focus on Business, Economics, or a related field and already have a health insurance
• You are deeply interested in the e-commerce industry and excited about its evolving dynamics.
• You are comfortable working in a highly motivated, diverse, international team environment.
• You are fluent in both English and German, with strong written and verbal communication skills.
• You are proficient in Excel and PowerPoint, capable of creating compelling data visualizations and presentations.
• You are a creative problem-solver, able to work well independently and collaboratively, and know how to handle challenging business situations
• You are detail-oriented and have very strong analytical skills
• You are located in Munich (or open to relocate)
• You are eligible for working student status

What we offer you:

• A workplace that fosters well-being and balance, featuring breakfasts, sports and yoga classes, apéritifs, and game nights.
• A personalized onboarding program designed to help you quickly gain skills
• Competitive compensation, with an hourly rate of 18 euros.
• A monthly food allowance of 46.5 euros net to support your daily needs.
• 50% coverage of your transportation costs to ease your commute.
• Complimentary wellness perks with access to the Classpass app, including at least one free fitness or wellness class per month, courtesy of Mirakl.

Hiring Process:

• A first exchange with a recruiter.
• Two interviews during which you will have the opportunity to meet your future manager and colleagues. The STAR method and structured interviews will no longer be a mystery to you.
• Welcome to Mirakl!

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.
We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.