📌 About the Role

Jus Mundi is looking for a Customer Success Manager Europe/MENA to help our clients unlock the full potential of our AI-powered legal intelligence platform.

As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their goals and gain maximum value from Jus Mundi. This is your chance to work at the intersection of law and technology, directly contributing to innovative solutions that are transforming the global legal industry.

🙌 The Team

You’ll be part of our Customer Success team, dedicated to building trusted partnerships with our clients and delivering world-class support throughout their journey with Jus Mundi.

Our team is known for its client-first mindset, collaborative spirit, and strategic impact. You’ll work closely with our Product, Sales, and Data/AI teams and engage with leading legal professionals across the globe.

🌟Your mission at Jus Mundi

In this role, you will:

• Serve as a specialized Jus AI advisor, confidently presenting to and engaging with key decision-makers and senior leadership.

• Customer Onboarding & Training: Lead new client onboarding, delivering engaging and effective training sessions to ensure a smooth start and long-term success.

• Proactive Support & Engagement: Maintain regular contact with your portfolio of ~60–70 clients, offering proactive guidance, check-ins, and best practices to help them optimize their Jus Mundi experience.

• Customer Advocacy: Serve as the voice of the client within Jus Mundi, communicating feedback and feature requests to our Product team to continuously improve the platform.

• Retention & Growth: Foster strong, long-term relationships to drive client satisfaction, retention, and loyalty. Identify opportunities for expansion and collaborate with the Sales team on upsells.

• Data-Driven Insights: Monitor engagement data and client feedback to refine success strategies and enhance the overall customer journey.

💼 You will also have the opportunity to represent Jus Mundi internationally, with business travel approximately once per quarter.

• 5+ years of experience in Customer Success, Account Management, or Client-Facing roles, ideally in a B2B SaaS, legal tech, or professional services environment.

• Proven track record of managing a portfolio of 50+ clients, driving adoption, engagement, and satisfaction across multiple accounts.

• Legal background (mandatory): degree in law, paralegal experience, or equivalent legal training.

• Sales-oriented mindset with demonstrated ability to identify upsell opportunities and collaborate closely with Sales teams to expand existing accounts.

• Strong interest in generative AI and its impact on the legal industry, with the ability to translate technical capabilities into client value.

• Exceptional communication and relationship-building skills: able to engage confidently with senior legal professionals and collaborate cross-functionally with Product, Sales, and Engineering teams.

• Highly organized and process-driven, capable of managing multiple priorities and delivering an exceptional client experience at scale.

• Comfortable using CRM, customer success, and analytics tools to track engagement, gather insights, and report on key metrics.

• Willingness to travel internationally for client visits and events (approx. once per quarter).

• Fluency in English is required, and fluency in Arabic and/or French.

We’re proud of our multicultural team representing 37 nationalities! To ensure smooth communication, please apply in English (CV and application form questions).

• Screening Call – 30 minutes with Laurine, Talent Manager

• Hiring Manager interview - 45 minutes/1 hour with Jessica, CSM Director

• Case Study Interview

• Team Fit Interview – 45 minutes with different team members

• Last quick call - 30 min with Anna, VP of People

Please note that, due to the nature of the sector we operate in, the final steps of our recruitment process include reference calls and a background check.

Need More Reasons to Join Us? ✨

• 💻 Enjoy a hybrid working organization that combines remote and on-site work (2 days).

• 🏖 Get 5 weeks of vacation each year, and take them whenever it suits you.

• 🩺 Receive 100% coverage of private health insurance for yourself and your children.

• 🍴 Enjoy 60% company-funded restaurant vouchers for your weekday meals (Swile).

• 😍 Participate in company-wide summits called JM Fest to connect and inspire.

• 🤸‍♂️Stay active with a co-financed ClassPass membership by accessing a variety of fitness and wellness activities.

• 🌍 Enjoy the flexibility to work from anywhere across the globe for up to 8 weeks per year.

• ✈️ Receive relocation assistance to help ease your transition to France.

• 📚 Profit from our support in ongoing training to continually expand your skills and knowledge.

• 💙 Last but not least: Experience a commitment to building a warm, inclusive, and diverse environment.

At Jus Mundi, we believe that diversity, equity, and inclusion are key to our success. Confidence can sometimes hold us back from applying for a job, but we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. We celebrate diverse backgrounds, experiences, and identities, and we encourage you to apply regardless of how you identify. Whether you’re early in your career or a seasoned professional, your unique perspective and skills are what matter most. Join us in building a workplace where everyone feels valued, empowered, and excited to contribute their best work every day.