Position Overview

As part of our Customer Solutions team, you will be the first Technical Success Manager in the DACH region, stepping into an established portfolio of Tier 1 customers. Your mission will be to build loyalty and expand customer value by driving adoption, usage, and cross-sell opportunities of the Yousign platform.

To achieve this, you will ensure the successful onboarding and long-term satisfaction of our strategic mid-market and enterprise accounts. You will work closely with Account Managers and serve as the main technical point of contact for customers after the sale, guiding them through implementation, supporting adoption, and building long-term, trust-based relationships.

Your key responsibilities:

• Own onboarding and implementation: Lead technical onboarding projects for new customers, coordinating with Presales to deliver solutions tailored to their needs and ensuring long-term success.
• Understand and guide customers: Develop a deep understanding of each customer’s users, systems, and workflows, and combine this with expert knowledge of Yousign’s solutions to design tailored integrations, address technical inquiries, and provide effective guidance.
• Guarantee continuity and alignment: Strengthen the customer relationship from onboarding through to long-term success by acting as the primary technical partner. As the SPOC post-sale, you will oversee the customer journey, monitor account activity, and share responsibility with Account Managers for adoption, satisfaction, renewals and upsells.
• Contribute to strategic reviews: Lead and participate in QBRs with Account Managers to report on account health, progress, and growth opportunities.
• Represent the Voice of the Customer: Translate customer requirements into clear, structured feedback for Product and Engineering, influencing improvements and new features.
• Support product evolution: Collaborate with Product and Engineering on adoption metrics and help introduce new functionality to your accounts.

Qualifications: 

• Native-level proficiency in German is mandatory. Fluency in English is also required. French is a plus.
• Minimum of 6+ years’ experience in a customer-facing technical role (e.g., Technical Success Manager, Customer Success Manager, Solutions Consultant, Sales Engineer, or Project Manager), with direct ownership of onboarding, implementation, or success management responsibilities in mid-market or enterprise accounts.
• Hands-on experience with API integrations and technical system implementation.
• Solid understanding of B2B SaaS products and business models.
• Strong analytical and problem-solving skills, with the ability to understand complex customer use cases and design scalable, long-term solutions.
• Excellent communication and stakeholder management skills, with the ability to interact effectively with developers, product managers, and senior business leaders.
• Confident presenter with a track record of delivering engaging, informative sessions to a variety of audiences.
• Proven project management experience, with the ability to manage timelines, coordinate teams, and deliver results.

Recruitment Process:

1️⃣ A first interview with Laila, Talent Acquisition Manager – 30 minutes.

2️⃣ An interview with Amelie, Customer Solutions Director and your future manager – 45 minutes.

3️⃣ A case study that you'll discuss in a panel with the hiring managers – 60 minutes.

4️⃣ A final touchpoint with the CEO – 30 minutes.

Culture

• We take ownership - nothing is “not our job”
• We learn fast, then adapt even faster
• We fuel instinct with data
• We build success through alignment
• We keep it simple
• We are pragmatic hybrid workers

Why join Yousign?

• A dynamic European scale-up with a product-led culture;
• A team that values autonomy, alignment, and impact, guided by OKRs;
• Regular team events, annual company offsites, and a caring work environment.

🎉 Perks and Benefits 

• Swile card - Lunch Vouchers covered by 50% by Yousign = 10.50€.
  
• Alan - Health insurance: Basic coverage at €62.50/month, 50% paid by Yousign.
• Life and disability insurance: 100% covered by Yousign.
• Axomove - Provides 4 free consultations with physiotherapists to support your musculoskeletal health.
• Transportation - Hybrid workers get 50% off their public transportation passes.
  
• Leeto - Platform with numerous benefits such as discounts on cinema tickets, theme parks, travels, sports, etc.
• Moka.care - 4 free therapy/coaching sessions and mental health content.
• 10 RTT days/year
• Menstrual leave policy, parenthood advantages, seniority days off, “journée de solidarité,” etc.
• 1 charity day per year, learning & development budget, and more.

Equal Opportunity at Yousign

At Yousign, we embrace uniqueness and ensure every team member has an equal chance to contribute.

We offer equal job opportunities and maintain transparent, fair processes across the board, including pay.

Join us at Yousign, where our differences fuel creativity and strength. Let's leap into this amazing adventure together!