Welcomist Internship - Boutique Roma
Join Hermès, a prestigious French luxury brand, as a Welcomist Intern in Rome. In this role, you will provide exceptional customer service, build strong relationships with clients, manage customer queues, and support the Sales Associates Team. Ideal candidates should have a bachelor's degree, fluency in Italian and English, proficiency in Excel, and a passion for the luxury fashion industry.
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Job summary
Internship
Roma
Salary: Not specified
Skills & expertise
Teamwork
Technical aptitude
Communication skills
Teamwork
Excel
Key missions
Accueillir les clients avec une salutation chaleureuse et hospitalière, et établir des relations solides avec eux.
Gérer les files d'attente des clients à l'aide d'une application dédiée sur les appareils Hermès et soutenir l'équipe des conseillers de vente.
Gérer la relation avec les équipes opérationnelles pour assurer la livraison des commandes en ligne, du service après-vente et des réservations.
Questions and answers about the job
The position
Job description
GENERAL ROLE
The Welcomist will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized.
MAIN RESPONSABILITIES
The Welcomist will be involved in the following activities:
- Welcome clients with a warm and hospitable greeting;
- Build strong relationships with clients in order to discover their needs and wishes;
- Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;
- Manage customer queues through a dedicated app on Hermès devices;
- Support the Sales Associates Team by helping schedule their appointments and customer visits;
- Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.
PROFILE
- Bachelor’s degree preferably with a linguistic or fashion/luxury focus;
- Fluency in Italian and English. A third language will be considered an advantage;
- Proficient with Excel / IT tools;
- Willing to work with expected full-time working hours with a fixed-term contract.
- Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
Hermès engages positive and passionate people who own the following requirements:
- Excellent interpersonal and communication skills, with a customer service orientation;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Availability, flexibility and dynamism to function in a high-pace environment;
- Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!”Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d’exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde.”