The Assistant Store Manager is responsible for partnering with the Store Manager to successfully building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff.

MAIN ACTIVITIES

Drive Business Performance

• Drive store’s sales performance through the sales team and in collaboration with the store manager
• Identify and develop client development opportunities for the store
• Coach the team to provide a consistent level of personalized service to all clients and creating long-term relationships
• Maintain own client portfolio
• Support the store manager in preparing buying sessions
• Making critical client decisions and runs business during Store Manager absence

Client Experience

• Manage the shop floor to ensure the best possible service level at all times
• Be an ambassador of Hermès: demonstrate active presence on the sales floor, show exemplarity and excellence in all client interactions
• Support sales teams in managing challenging situations
• Manage in- and out-of-store client events and experiences

Team Animation

• Train and motivate sales associates to achieve best performance within Hermès standards and everyone’s development needs
• Cultivate a strong collaborative spirit and supportive team atmosphere where everyone is treated with respect
• Oversee team’s development by providing on-the-job training, product training, soft skills training, etc.
• Perform yearly appraisals for the team reporting to the individual
• Assists in maintaining database of candidates for store and in recruiting and interviewing to fill open positions
• Integrate new comers by sharing the Hermès spirit, quality and service expectations

Operations & Administrative Support

• Support the Store Manager in projects and administrative tasks
• Provide inputs and assists Boutique manager in management reports
• Organize and facilitate morning briefing with Store Manager daily for related topics.
• Ensure respect of all company policies

PROFILE

• At least 10 years of high end retail experience
• 3 to 5 years of managerial experience
• Strong team building, interpersonal and communication skills.
• Ability to lead and drive team performance and customer service
• Good customer relationship management skills
• Strong business sense with good analytical skills
• Ability to interpret sales data and translate into effective business recommendations.
• Problem solving capabilities
• Strong team player
• Focus on quality
• Spirit of curiosity and eager to learn
• Care for results
• Flexibility and drive to go the extra mile
• Flexible in work availability as business needs dictate.
• Fluent in Dutch and English. French is an asset
• A good sense of humour!

”Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d’exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde.”