About Stockly

Stockly is a retail-tech company that targets to solve the problem of out-of-stock products in e-commerce. With our technology, e-retailers can keep selling out-of-stock products, making other retailers ship them directly to consumers. 

Our product is live across Europe and convinces more clients every day. Our mission is to create the world first global inventory for retail. To better understand what we do, check out our pitch at Techstars demo day.

We are looking for a smart and talented customer support to join the Operations team working closely with the Head of Operations Pierre.

Position

A smart and talented Customer Support & Operations to join the Ops team to work with us on ensuring customer satisfaction and improving Operational Excellence while reinventing stock management.

You will be key to our company development by being Stockly’s face to the final customers, among other tasks. Your missions will include:

• Owning Operations Execution, with the rest of the team
• Quickly ramping up to be able to master all Ops tasks
• Handling final customer incoming requests
• Gathering final customer feedback and implementing long-term solves
• Investigate to find solutions and prevent problems from happening again
• Communicate with our business partners (suppliers, marketplaces and carriers)
• Work in cooperation with the Tech team to bring the best experience to Stockly’s customers

Along with the rest of the team, you will own Stockly’s continuous improvement policy by identifying and escalating pain points for them to be solved, helping the company and team move to the next level.

Benefits

• a great working environment in le Sentier
• 50% reimbursement of your Navigo Pass
• BSPCE
• remote friendly policy 🏡
• Stockly dinner every other Thursday 🍻
• 50 % Health insurance provided by Alan 💊
• coffee and fruits
• a climbing & football team

How we work

• Everyteam has a daily meeting
• Every monday after lunch we have a weekly meeting where every team can share what they did the previous week and what they will do for the coming week
• Every quarter we have our OKR meeting where every team show how they worked on their OKR and what will be their next OKR
• During all these meetings everyone can challenge each other

So, if:

• You are autonomous
• You love learning from others and humbly sharing knowledge with them
• You are hard working
• You are well-organized & efficient
• You are detail-oriented and always looking for ways to improve
• You love writing and exchanging with others
• You are fluent in French and you can speak English

Then apply!

If you want to work with an ambitious team who wants to become #1 in the market in a fast paced environment, this is the place for you!🚀

1. Form to fill for us to know you better
2. Screening call with our HR Claire
3. One hour face-to-face interview with our Head of Operations Pierre
4. Ref checks