You will join the team to guide and assist our users and ensure their utmost satisfaction in using our solution. In details, you will :
Train and assist new clients
Create lasting relationships with our clients by listening to their needs and providing a personalized experience
Provide technical support daily and always support them with patience and advices
Ensure the smooth deployment of Juno in factories (planning and prioritization, monitoring deadlines, cost tracking, leading meetings)
Build a constructive relationship with our clients in the optic of a continuous improvement of the Juno solution thanks to their feedbacks
Anticipate and/or identify needs and issues to relay to the operational and product teams
Challenge our current processes to improve them (tools, processes, format…)
Making our clients and the team’s lives easier !
You are the ideal candidate if :
You are sociable, dynamic, and have an entrepreneur soul
You have a graduate degree from a business/engineer school or university (Bac +5)
You have a 2 years experience in agile project management
You have good listening skills and the ability to adapt to different environments
You speak French and English fluently (written, read, and spoken mandatory)
You pay attention to detail and you are thorough
You are good at explaining and are able to simplify things that may seem complex
You have a “startup” mindset: equally ready to get your hands dirty and to contribute to strategic thinking on business matters
What this job will bring to you…
A large industry knowledge
An opportunity to participate to a product development strategy
Being part of a growing organization
Work in a highly motivated and engaged team that has a will to improve their processes and ways of doing every day
An open-mindedness that encourages innovation and risk-taking
A driving experience for your future projects
… And what’s cool about this job!
Career advancement opportunities
Offices in the heart of Paris, with partial remote work possible
Being able to work in an innovative environment where everything is yet to build - or rebuild!
The network of a startup studio that has launched 12 startups to date
Good health insurance with Alan and 50% refund of the Navigo metro card
Gross salary : package between 38k€ and 45k€ according to experience
Step 1 - Quick 20-minute exchange with Zoé, Office Manager
Step 2 - Interview and simulation exercise with Emmanuelle, Ops Manager
Step 3 - Fit assessment with Thibaud and Reda, Co-Founders
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