You will join a growing team of Customer Operations, working for EMEA Region.

The objective of the Customer Success Manager is to ensure our customers adopt our solutions broadly and are continually driving business value from our products.
To achieve this, the missions of the CSM can be divided into 3 main categories, following the customer lifecycle.

1 - BUILD

Build a strong relationship with your customers

• Understand customer’s strategy and business objectives
• Ensure successful delivery of technical and business value propositions according to customer’s needs
• Set up routines that will give rhythm to the customer lifecycle

2 - MONITOR

Ensure long term customer satisfaction

• Define, calculate and monitor the success KPIs
• Focus the project towards more ROI
• Manage communication about customer status, achievements and next steps
• Be the voice of the customer to the product team
• Ensure the good management of support requests

3 - DRIVE

Drive and activate the account

• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Use our analytical tools to prove value and/or detect potential improvements
• Find new opportunities to bring more value to our customers
• Prevent churn
• Renew or upsell customers

• A first successfull experience facing clients
• Deep knowledge of SaaS products and services (first Account Manager or CSM experience in Saas is appreciated)
• Strong analytical skills, advanced excel capabilities and result-oriented mindset
• Ability to manage simultaneous clients’ projects in autonomy, with proven organization and priority management
• Ability to build strong and trustworthy relationships with clients
• Proactivity and anticipation: anticipate risks and implement action plan taking initiative
• Excellent oral and written communication skills in both English and French (internally and externally)
• Comfortable with ambiguity and curious to find answers to complex problems
• Curious about Tech environment and technologies

• A first call to get to know each other (with HR)
• A first interview (Manager, team member)
• A case study
• Final rounds with Head of Department and CEO