The Revenue Enablement team is a key player in ensuring 360Learning’s growth. The team is instrumental in ensuring all Global CS teams are fully equipped to hit the ground running after onboarding and achieve their objectives quarter after quarter.
As Enablement, we provide the organization with the information, training, content, and coaching they need to be more efficient and effective in engaging clients along the client journey.
As the Global CS Enablement Manager at 360Learning, your main objectives will be:
- to lead the scaling of the 360Learning Global CS team by onboarding Client Success Partners, Solution Architects, Learning Engagement Coaches, and Support Agents – the 4 roles that make up our Client Success Team
- to ensure all CST members have the knowledge, skills, and content they need to ensure renewal and upsell of each client in their portfolio.
Within a month, you will:
Develop an understanding of our market, target customer, sales process, content, and onboardingMaster the use of the 360Learning platform for your training purposesDeliver your first trainingSet your first set of OKRsWithin 3 months, you will:
Lead the scaling of the Global CS Sales team by overseeing new hire onboarding from Day 1 until their first client meeting. Track ramp-up time and propose strategies to reduce itEnsure each CST member is up-to-date through continuous trainingCollect inputs from CS leadership, the field, and the different business units to understand what the highest priority training needs are. Identify the right subject-matter-experts to collaborate with on top-priority trainingsEnsure the timely delivery of the trainings and the proper implementation of their content in the fieldMaster our internal toolsWithin 6 months, you will:
Reduce time-to-first-meeting by streamlining the onboardingWork with Enablement team to create content for the CSTEquip each CST member with the right content for the right clientWithin 12 months, you will:
Explore external coaching opportunities for CS leaders and CST membersLead cross-functional projects to ensure we’re maximizing renewal and upsell potentialThe Skills Set:
You have 3+ years of experience in B2B SaaS startups or consulting in Enablement/Ops rolesExperiences in leading a project from building out the idea to measuring the impact after delivery Ability to drive multiple & strategic stakeholders (C-levels, Marketing, Product, Sales…)You are driven by both impact and dataYou are a team player with great communication skillsDeep Salesforce and Gainsight knowledgeFluency in both English and French, ideally in German as wellEnthusiasm for our working environment explained here: https://bit.ly/Convexity_360LWhat we offer:
Compensation: Package includes base salary, a variable component and equity 📈Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1-month parental leave for the second parentBalance: Flexible hours, full remote work possible anywhere in France 🏠Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏Culture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: 🚀👩🏻💻🏆https://360learning.com/blog/360learner-journey/Interview Process:
Phone Screen with our Talent Acquisition ManagerDiscovery Meeting with our Head of Revenue EnablementCase Study with our Head of Revenue Enablement and our CS Operations ManagerClarification Meeting with two team membersCulture Fit Meeting with our COO Offer !⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
