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Technical Support Engineer

CDI
Paris
Salaire : Non spécifié
Télétravail non autorisé

Spendesk
Spendesk

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Descriptif du poste

The enablement team within Spendesk is in charge of empowering Spendeskers by helping all the teams on their day to day tasks. As a technical support engineer, you will be part of the enablement team focusing mainly on support tasks and in maintaining the bug tracking board and processes. You will also be the main contact point for the business team for all technical questions. Thus, knowledge of the product is adamant to the success of this mission. You will also help automate tasks/actions that are frequently requested by the business teams. The mission will also include development and maintenance of internal tools and other internal development projects.

The team is now looking for new junior team members to expand the team. The successful candidates will be given the opportunity to experience what it is like to be part of a successful engineering team, with great opportunities for progression - in either the enablement team or the wider engineering teams too.

Key Responsibilities:

  • Bug process and bug tracking board management
  • Chasing developers for updates and communicating with the teams
  • Automation of time-consuming tasks for the bizz/ops teams
  • Answer directly to customers for bugs and tech related issues to help the CS team
  • Fixing some bugs (the easiest ones)
  • Developing and maintaining internal tools
  • Who we are looking for:

  • Enjoys troubleshooting and problem solving
  • Can understand basic code in languages such as JavaScript, HTML, CSS, SQL (the ability to code is not required, but would be advantageous to your application)
  • Have a technical mindset, ideally with a Computer Science degree, or equivalent degree and/or experience
  • Experience using Jira and Trello would be beneficial, but not essential
  • Proficiency in verbal and written French and English
  • The enablement team within Spendesk is in charge of empowering Spendeskers by helping all the teams on their day to day tasks. As a technical support engineer, you will be part of the enablement team focusing mainly on support tasks and in maintaining the bug tracking board and processes.

    You will also be the main contact point for the business team for all technical questions. Thus, knowledge of the product is adamant to the success of this mission. You will also help automate tasks/actions that are frequently requested by the business teams.

    The mission will also include development and maintenance of internal tools and other internal development projects. The team is now looking for new junior team members to expand the team. The successful candidates will be given the opportunity to experience what it is like to be part of a successful engineering team, with great opportunities for progression - in either the enablement team or the wider engineering teams too.

    As we are an international team, please submit your application and CV in English.

    About Spendesk 

    Spendesk is the 7-in-1 spending solution built for finance teams to make faster, smarter spending decisions. Founded in 2016, Spendesk is now one of the fastest-growing fintechs in Europe, with over 4,000 customers and an international team of 500+ employees based in Paris, Berlin, London, Hamburg, and remote. We’ve raised over €260M from leading investors, and been named a French tech unicorn. And we’re not stopping there! 

    About our people & culture

    We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset. 

    About our benefits 

    Our culture is built on trust, empowerment, and growth — with benefits to match!

    - Lunch 60% funded by Spendesk (Swile Card)

    - 11 RTT in 2022 on a pro-rata basis, in addition to your 25 paid holiday days

    - Alan Premium health insurance

    - A Spendesk card with a monthly €50 allowance for work related spendings

    - A Gymlib pass to let off steam after a productive day at work

    - Access to Moka.care for emotional and mental health wellbeing

    - Access to Vendredi allowing us to change the world

    - Latest Apple equipment (MacBook Air)

    - Great office snacks to fuel your day

    - A positive team to work with daily!

    Diversity & Inclusion

    At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.

    What you can expect from the hiring process:

    1. A video call with one of our Talent Acquisition Partners to fully understand your career aspirations and answer any questions you have

    2. A series of video calls with members of the team to align on what they will expect from you, and assess your technical skills and job fit

    3. A final video call with the Hiring Manager, Head-Of or CEO depending on the seniority level to review any remaining questions

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