As Strategic Partnership Managers act as client advocates and work with internal departments to ensure that client needs are understood and satified by leveraging the added value of a set of partners with us for our customers, as a Team Leader Strategic Partnership Manager (TL Strategic Partnership Manager), you will be responsible of defining the Business Partnership strategy for France and ensuring that we brilliantly execute it.
Key Responsibilities
Strategic Business Partnership vision and strategyDefine the Strategic Partnership long-term strategy in collaboration with the Country Manager and the key stakeholders.Define high-level Strategic Partnership initiatives, quarterly objectives and key results and align the different New business and Existing Business Squads.Align all stakeholders (customers, team members, company), on the Strategic Partnership vision and roadmap.Grow the teamYou will redesign the career path and the targets' structure to ensure every team member is performing well, growing within the company and individually. You should focus on process, team organization, and management of the talents in the team.ExecutionMake sure that the team is going in the right way.Work closely with your peers of the teams revenue (Marketing and Sales) and the Operations team to get the best customer journey.Own the communication of the Strategic Partnership team and provide the company with the team's results & performance.Manage stakeholders expectations.Own the Strategic Partners satisfaction, retention and growth.Outcomes within the first 6 monthsDiscovery note and roadmap on the Strategic Partnership segmentationRevamp of our hiring plan, performance review process and team structureSet up the individuals and the team’s objectivesReview the career path & develop future leadersCompany-wide presentation of the Strategic Partnership activity and resultsWho we are looking for
5 to 7 years of professional experience in Business Partners or Value Added Ressellers (VAR) management experience related fieldsmanagerial experience is a mustPrevious experience in SaaS B2B is a mustDemonstrates abilities to align and motivates stakeholdersDefines precisely and visually where he/she wants the Strategic Partnership to be in several yearsHas constituted teams organizations involving up to 2 to 4 people and know how to drive performance ManagementIs able to coach a team, transfer knowledge and make people grow in their careerHas built Strategic Partnership playbooks, principles and defined teams' objectives/targetsStrategic Partnership centricitynaturally spends time with Strategic Partnership and have customer usage data in mindknows how to perform segmentation work and include segments into problem definitionshas willingness to pay conversations early in the discovery processEnsures that objectives are well defined and metGet his/her hands dirty when a rush is needed (deal with customers and Strategic Partnership, take calls with Strategic Partnership, do Strategic Partnership support)Runs data analysis on customer usage to identify trends and make informed decisionsStrategic Partnership knowledgeunderstands the overall scope of actions of a Strategic Partnership teamhas a deep understanding of a typical customer journey (implementation, onboarding, expansion, advocacy)is familiar with the goals of a typical Strategic Partnership success team (success metrics, adoption, retention, loyalty, expansion, upsell, cross-sell, churn...)As we are an international team, please submit your application and CV in English.
Benefits:
- Exciting time to join Spendesk in terms of growth and opportunities
- Competitive compensation package with equity (everyone is an owner of the company!)
- Flexible and remote-friendly work environment
- The best equipment for your needs (Macbook Pro, secondary screen, ...)
- Internal social events (hackathon, company-wide parties, offsite, ...)
- Brand-new offices in the heart of Paris, Berlin & London
- A purple Spendesk card (for your work purchases)!
- And more!
What you can expect from the process:
1. A video call with one of our Talent Acquisition Partners to fully understand your career aspirations and answer any questions you have
2. A series of videos calls with members of the team to align on what they will expect from you, and assess your technical skills and job fit
3. A final video call with the Hiring Manager, Head-Of, or C-Level (CEO included) to review any remaining questions
