User care & support manager (H/F)


User care & support manager (H/F)

  • CDI 
  • Paris
  • > 1 an




  • FinTech / InsurTech, SaaS / Cloud Services
  • Entre 250 et 2000 salariés

Le poste

User care & support manager (H/F)

  • CDI 
  • Paris
  • > 1 an

Cette offre a été pourvue !

Who are they?


We’re Spendesk, a FinTech SaaS Platform on a mission to take the hassle out of payments at work. We’re based in Paris but serve great teams all across Europe. We believe there’s a better way to manage team spend, and we’re building the platform to do just that. With Spendesk, employees can pay for what they need without creating more work for the finance team.

Spendesk was founded in June 2016 by eFounders, a startup studio in Paris. Drivvy, Konbini, Dataiku, and Deezer were among our first customers, and now we’re proud to say we serve 900+ fast-growing companies.

We’ve raised two rounds of funding: our first €8 million came from European angels and VCs, just 12 months after our first €2 million.

As a team, we’re driven by our values and our focus on big growth. We’re an ambitious, international group with 10 nationalities represented today. At the heart, we believe people do their best work when they’re giving freedom to create and grow. Thinking big, bringing a positive attitude, and taking full ownership are three characteristics that thread our team together.

Our tribe is growing fast. Come join us on this journey.

When we’re not coding, writing, demoing, and helping answer questions, you’ll find us eating sushi, playing Nerf war, traveling abroad, and finding excuses to dance in the office.

Our team values

  • Choose positivity
  • We’re all owners
  • Go for it boldly and without fear of failure.
  • Be kind, humble & trustworthy.
  • Proactively seek out ways to grow.
  • Always run the extra mile

Want to take it to the next level? Join us now 🚀

Want to know more about Spendesk?Company culture, teams, technical stack, jobs... Let's go for an immersion!
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Job description

As part of the Customer Success Team, your mission will be to provide amazing service to more than 800 European companies. You’ll be the owner of the support scope. Thanks to your great soft skills (e.g. patience, understanding, proactivity etc.) you will help customers achieve their desired outcome so that they get a complete understanding of the platform and get their problems solved 🤗!

What will you do? ✍️

  • Provide high-quality support on operational and functional issues
  • Work with customers to ensure onboarding, adoption, retention and overall success
  • Work with your peers of the Product Team to make the product as reliable, bug-free, and fast as possible
  • Identify the repetitive bottlenecks that customers encounter
  • Function as the voice of the customer and provide internal feedback on how Spendesk can better serve them
  • Stay up-to-date on product development and latest releases
  • Contribute to the development of a rich knowledge base 📗
  • Bring in new ideas to delight our customers

Preferred experience

What are we looking for? 👉


  • You are curious and a quick learner, you have the ability to absorb quantity of new information
  • Fluent in both French and English, with excellent verbal and written skills, you love talking to people 🗣
  • You are a problem solver and rigorous
  • Prioritization is one of your key asset
  • You’re a pro when it comes to efficiently multitask and solve issues in a fast-paced environment 💪

Extra (would be great!)

  • Previous experience in a similar working environment (B2B SaaS company)
  • Speaking another language (Spanish, German etc.) fluently is a +

Why should you apply ? 🙌

  • Key moment to join Spendesk in terms of growth and opportunities 🚀
  • Competitive salary 💸
  • Fast-learning environment, entrepreneur and team spirit🤘
  • An incredible team of hackers and hustlers 👫👯👬
  • Cool offices located in the Silicon Sentier (75010, Paris)
  • Free snacks and coffee ☕
  • Gifts powered by Briq, our internal virtual currency 🦄
  • Thursday’s beers 🍻 with the team
  • Meal vouchers 🍽️

Recruitment process

  1. Preliminary call with the head of the Customer Success team
  2. Interview with the recruiting team
  3. Case study
  4. Interview with Rod, our CEO


Cette offre vous tente ?

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