👫 About the team
Our highly dedicated Services team has both the art and the science for delivering customer satisfaction.
People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms.
Your mission 👇
The Head of Service Northern Europe is an outstanding leader charged with inspiring, developing and empowering the Technical Account Management team for the following countries: UK, Ireland, Sweden, Denmark, Norway, Finland and the Netherlands. The ideal candidate will ensure the lead and follow-up of all strategic technical projects for our prospects and customers in the area. The HoS Northern Europe role will work with Equativ’s leadership (Managing Director Northern Europe, and HoS EMEA) to establish the goals, drive the direction, and oversee the day-to-day activity of technical account management teams in its geographical areas.What you'll do ✏️
Oversee the Technical Account management team - mentor and coach careers paths, manage ongoing performance business unit goalsPoint of escalation for local operations team regarding major client issues, troubleshoot and recommend actions/changes to the teamYou will be involved in the main strategic RFPs in your region to lead, coach and validate technical answers.Ensure that client expectations are defined along with a plan of execution towards maximum LTVWork closely with Sales, Product and Engineering to ensure that products and services meet the evolving needs of current and future clients and to drive new processes and tools to accommodate evolving client and business needsBring technical expertise and consultative selling during sales meetings with prospects and elaborate on the benefits of the Smart platform versus competitors. Conduct product presentations autonomously and with impact. Maintain and grow the relationships with a portfolio of strategic accounts, with a technical focus. Make clients aware of new features (tech upsell) and cross sell opportunities through a constant competitive watch. Maintain a high degree of discretion, prioritization, and project management skills, as well as the ability to influence and reach an amicable and successful solutions with internal and external stakeholders Report on the activity of the technical account management teams with comprehensive and advanced dashboards. Monitor client satisfaction at every step of their journey with Equativ technology.Drive your team to achieve performance metrics and goalsIdentify competitive trends and develop Equativ value propositions. Become a product and domain expert and turn into an active participant in industry forums and instancesAbout you 💪
Demonstrating a hands-on, high energy work ethic and championing a team player attitudeDemonstrated track record as a manager who implemented complex technology solutionsAbility to provide well-focused strategic and tactical plan that results in measurable success and better-than-market performanceExcellent coaching and mentoring skills for large teamsSolid background in coordinating a variety of priorities in a fast-paced environmentYou hold a Master's degree in computer sciences or another technology discipline8+ years ad tech industry experienceAd serving/ad technology expertise in industry toolsExpert understanding of programmatic technologies and trading methods between supply and demandExpert understanding of common digital platform capabilities including desktop, mobile, video required as well as web technologies and technical architectural needsAbility to analyze and make complex decisionsExceptional manager that has demonstrated ability to lead teams, promote team behaviors, with solutions orientation; strength in working independently and across cross-functional/matrix teamsOutstanding interpersonal skillsPosition based in London. Travel required (25%)👋 About us
Equativ is the new single name for Smart Adserver, DynAdmic and LiquidM — three proven innovators in advertising technology. The vertically integrated company provides brand and privacy-safe solutions that empower its clients to achieve maximum impact while respecting the rights of consumers.
The union combines client expertise and engineering excellence to serve the interests of both the supply- side and demand-side with equal professionalism and technical sophistication.
Headquartered in Paris and New York, Equativ operates globally with a team of more than 450 people in 20 offices. Equativ offers the market its own independent ad server, SSP, buyer tools, and media services to fulfill the promise of advertising technology. Learn more at Equativ.com.
The company is ranked on the Deloitte Technology Fast 500 EMEA and in the Financial Times’ FT 1000: Europe’s Fastest-Growing Companies.
Equativ (formerly Smart AdServer) has been awarded the HappyIndex@Work label and is proud to be among the best companies in the ChooseMyCompany ranking, recognized for its flexible working environment.
Come and lead the charge with us in building a transparent ecosystem based on quality!
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Equativ is an equal opportunity employer. Equal access to employment, services, and programs are available to everyone, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require reasonable accommodation throughout the application and/or interview process, please contact the recruitment team at talent-acquisition-team@equativ.com
