Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris. 

As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!

We're currently looking for a Head of Customer Experience (CX) to spearhead the customer experience strategy in the region, reporting to the North America CEO and the Global VP of Customer Experience. The position involves overseeing our team's support for users, ensuring a smooth account setup, and tackling hurdles to optimize platform usage. 

We're seeking a customer-focused operational leader with robust leadership and data-driven skills, capable of driving global initiatives while adjusting to regional needs. The role entails managing and coaching experienced team leaders, fostering customer satisfaction, loyalty, and retention, with occasional hands-on customer interaction to stay attuned to market dynamics and team realities.

As a Head of Customer Experience, you will:

What will contribute to your success:

What we offer:

Meet us!

Thank you to all applicants for expressing interest in our posting. Given the significance of this role to our organization, we have instituted a comprehensive recruitment and selection process.

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.