Today's CS team is composed of 4 customer success directly reporting to the CEO, Antoine. Your role would be to take the Head of Customer Success position, managing the team, and soon reporting to the CEO.
The main objective is to take Customer Success to the next level. The Head of Customer Success should grow us:
From 🅰️ We have very happy customers, growing organically, and a team of great full-stack CS, very committed to get successful use of our product by the customers.
To 🅱️ Fully structured Customer Success organization, able to 1/ delight customers beyond our tool, 2/ improve GRR & NRR and 3/ being able to scale the customer success team (increasing headcount, and increasing accounts per CS).
An attractive package:
A dynamic professional environment and career opportunities:
An ideal and comfortable workplace:
👉 Qobra thrives on innovation, supporting diversity and inclusion as core principles. We welcome talent from diverse backgrounds, fostering an environment where every voice is valued. Discrimination has no place here – we're committed to equality in all aspects of our operations. Join us in shaping a future where diversity drives success.
Reference calls with also happen, simultaneously.
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