Customer Success Manager
Laiye France (ex Mindsay)

Laiye France (ex Mindsay)

Customer Success Manager

  • CDI 
  • Début :  
  • Télétravail total possible
  • Bac +5 / Master
  • > 2 ans

L'entreprise

Laiye France (ex Mindsay)

Laiye France (ex Mindsay)

  • Intelligence artificielle / Machine Learning, SaaS / Cloud Services
  • Entre 15 et 50 salariés

Le poste

Customer Success Manager

  • CDI 
  • Début :  
  • Télétravail total possible
  • Bac +5 / Master
  • > 2 ans

Who are they?

Laiye France is the french entity of Laiye, leader in building Intelligent Automation Sofware, and with rich experience in Artificial Intelligence and Robotic Process Automation. Laiye’s mission is to helps businesses become more efficient, effective, agile, and successful by optimizing human-machine collaboration with sophisticated, dynamic, productivity-enhancing digital, low-code solutions.

Laiye just closed its C++ series of funding, and is growing its international team to continue providing best in class products to our clients in the different regions.

You will join an international team, working with start-up, high growth culture, which means you’ll have a lot of autonomy and flexibility to make an impact and contribute in building an exciting scale-up company, helping organizations solve real business challenges with our wide range of innovative solutions.

At Laiye, we want everyone to make an impact and highly encourage people to:

  • Dive deep into what our product does and how it works
  • Be curious and learn more about what people are doing in other teams
  • Work outside of your job description by taking ownership of a business, product, or tech topic that matters to you
Laiye France (ex Mindsay)
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Job description

You will join a growing team of Customer Operations, working for EMEA Region.

The objective of the Customer Success Manager is to ensure our customers adopt our solutions broadly and are continually driving business value from our products.
To achieve this, the missions of the CSM can be divided into 3 main categories, following the customer lifecycle.

1 - BUILD

Build a strong relationship with your customers

  • Understand customer’s strategy and business objectives
  • Ensure successful delivery of technical and business value propositions according to customer’s needs
  • Set up routines that will give rhythm to the customer lifecycle

2 - MONITOR

Ensure long term customer satisfaction

  • Define, calculate and monitor the success KPIs
  • Focus the project towards more ROI
  • Manage communication about customer status, achievements and next steps
  • Be the voice of the customer to the product team
  • Ensure the good management of support requests

3 - DRIVE

Drive and activate the account

  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Use our analytical tools to prove value and/or detect potential improvements
  • Find new opportunities to bring more value to our customers
  • Prevent churn
  • Renew or upsell customers

Preferred experience

  • A first successfull experience facing clients
  • Deep knowledge of SaaS products and services (first Account Manager or CSM experience in Saas is appreciated)
  • Strong analytical skills, advanced excel capabilities and result-oriented mindset
  • Ability to manage simultaneous clients’ projects in autonomy, with proven organization and priority management
  • Ability to build strong and trustworthy relationships with clients
  • Proactivity and anticipation: anticipate risks and implement action plan taking initiative
  • Excellent oral and written communication skills in both English and French (internally and externally)
  • Comfortable with ambiguity and curious to find answers to complex problems
  • Curious about Tech environment and technologies

Recruitment process

  • A first call to get to know each other (with HR)
  • A first interview (Manager, team member)
  • A case study
  • Final rounds with Head of Department and CEO
Laiye France (ex Mindsay)

Laiye France (ex Mindsay)

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