Lemonway puts payments expertise as the core knowledge for its business. The Payments team plays a central role in this culture. You will have the opportunity to join a very motivated and passionate Team Lead, Elena, and work on all Fraud & Litigation processes by working closely with other teams (Legal, Compliance, Sales, Tech, etc). This position will give you the chance to contribute to our growth and will bring you a strong experience in fraud, chargeback over all payment methods.

Responsibilities

• Together with the team, you oversee daily chargebacks reconciliation and payments fraud scenarios detection & action and participate to RFI’s answers.

• Build strong relationships with Lemonway’s partners (vendors), understanding roles and responsibilities and ensuring adherence to processes and service level agreements.

• Develop comprehensive risk detection and monitoring strategies with corresponding processes that balance fraud loss, cost of execution, and customer experience

• Closely work with the Fraud & Litigation Team Lead to improve the payments risks policy, constantly adapt & improve the procedure and operating modes.

• Build strong relationships with our PSPs and adapt our process to limit the financial losses.

• Partner with other services across the company (Financial Security, Customer Care, Product, etc) to effect change and promote awareness through the coordination of risk monitoring of system enhancements and statistical trend analysis.

Desired skills

• Knowledge in debit cards and SEPA Direct Debits risk prevention methods and detection tools

• Analyze large transactional datasets, interpret ambiguous situations, and make decisions

• Experience with online payments landscape across all participants issuer, merchant, acquirer, and network

• Excellent written, oral and presentation skills and an ability to synthesize information and make concise recommendations on a course of action

• Creative, team-focused, and effective problem solving

• Ability to build and sustain an engagement through a positive team environment and culture

• Operational level of English is imperative (French mandatory)

• Mastery of the Pack Office, you will be working in Excel on a daily basis.

Experience

• You have 3 to 5 years of experience in Payments, Cash management or Financial Security in a Bank or in a PSP.

HIRING PROCESS 

1️⃣ HR Interview

During the first round, you will first have a 30 minute call with Bruna, Senior Talent Acquisition, to better understand your motivations about the role and company.

2️⃣ Manager Interview

If you successfully passed the first interview, you will be asked to perform a short analysis of data in Excel (case study) to define certain patterns and answer to 2-3 questions related to charegbacks/fraud issues

Then, you would have a 1-hour interview with Elena, Team Lead Fraud & Litigation. During this interview, you will have an opportunity to discuss the missions and expectations regarding the role within the company. Also, you will be asked to highlight one or two of your past experiences to showcase your skills for success in the role. 

3️⃣ Head Of Interview

4️⃣ Reference and Offer

You have finally arrived at the last stage !

You will be asked for a reference before we make an offer.

WHAT’S IN FOR YOU

• Flexible working environment and Remote Policy 🏠

• Enjoy your food allowance with a Swile card 💳

• 50% reimbursement of your Navigo or Velib pass 🚅

• Monthly budget allocated to our full remotes to come to the office 💳

• 25 days holiday and approximately 10 days RTT per year 🏖

• 4 days of volunteering in partnership with the platform, Vendredi 💪

• International environment 🌍

• Health Insurance with Alan 👩‍⚕️