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Fraud & Litigation Junior Analyst M/F

CDI
Paris
Salaire : Non spécifié
Télétravail non autorisé
Expérience : > 1 an

Lemonway
Lemonway

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Le poste

Descriptif du poste

Lemonway puts payments expertise as the core knowledge for its business. The Payments team plays a central role in this culture. You will have the opportunity to join a very motivated and passionate Team Lead, Elena, and work on all Fraud & Litigation processes by working closely with other teams (Legal, Compliance, Sales, Tech, etc). This position will give you the chance to contribute to our growth and will bring you a strong experience in fraud, chargeback over all payment methods.

Responsibilities

  • Daily reconciliation of chargeback or unpaid transactions and first recovering action plan

  • Support any customer inquiries related to chargeback claims or dispute and share constructive feedback (ticket solving level 1)

  • Process alerts received from banks and PSPs related to compliance hit or suspicious fraud.

  • Manage the anti-fraud PSPs Back-offices settings and contribute to the rules’ definition with the Team Lead.

  • Carry out a posteriori analyses in cases of High Fraud rate or High chargeback rate and recommend new weighted anti-fraud rules.

  • Manage client transaction thresholds and suspicious activity triggers.

  • Create predictive analytics to solve and prevent complex dispute problems.

  • Contribute to continuous improvement of processes (internal detection of fraudulent transactions) and product.

  • Prepare the monthly card reporting: fraud rate and chargeback rate.

  • Prepare fraud & litigation related KPIs.

  • Redact and update Fraud & Litigation operating mode.




Profil recherché

Desired skills

  • You are rigorous, organized and have excellent analytical skills

  • You have an investigative mind, and are curious (you know about new payment regulation rules)

  • Operational level of English is imperative (French mandatory)

  • Mastery of the Pack Office, you will be working in Excel on a daily basis

Experience

  • You have a first experience, 1 to 2 years in Payments, Cash management or Financial Security in a Bank or in a PSP.

  • You have an appetite for new technologies (Fintech).




HIRING PROCESS

1.HR Interview


During the first round, you will first have a 30 minute call with Bruna to better understand your motivations about the role and company.


2.Case study


You will be asked to perform a short analysis of data in Excel to define certain patterns and answer to 2-3 questions related to charegbacks/fraude issues


3.Manager Interview


If you successfully passed the first interview, you would have a 1-hour interviewwith Elena, Team Lead Fraud & Litigation. During this interview, you will have an opportunity to discuss the missions and expectations regarding the role within the company. Also, you will be asked to highlight one or two of your past experiences to showcase your skills for success in the role.


4.Head Of Interview


During this last round, you will have the opportunity to meet Chloé, Head of Payments, in charge of all Payments processes at Lemonway.


WHAT’S IN FOR YOU

  • Flexible working environment and Remote Policy 🏠

  • Enjoy your food allowance with a Swile card 💳

  • 50% reimbursement of your Navigo or Velib pass 🚅

  • Monthly budget allocated to our full remotes to come to the office 💳

  • 25 days holiday and approximately 10 days RTT per year 🏖

  • 4 days of volunteering in partnership with the platform, Vendredi 💪

  • International environment 🌍

  • Health Insurance with Alan 👩‍⚕️

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