We are currently hiring Onboarding Specialists who either live in or are able to travel to Liverpool: Responsibilities

• Visit newly acquired properties in order to fully onboard and make the home “GuestReady”.
• Take photos throughout the property including all the inventory/amenities.
• Detail and record videos on access and hard-to-use amenities e.g. heating.
• Detailed lists of property layout, amenities, furnishings.
• Writing down any damages, wear and tear, broken amenities e.g. damp, no hot water, broken dishwasher.
• Create a report for the owner with missing items, damages and recommendations to improve the guest experience.
• Setting up keys at nearby stores.
• Ongoing quality checks of the units under management, including furnishing upgrades, cleaning and maintenance checks, with formal reports after each visit.

Requirements

• A presentable and friendly person, ideally having experience working in customer service/ hospitality as you will have to interact with owners.
• Reliable and trustworthy as you will be carrying keys to our homes.
• Able to explain how to use appliances and heating in the home.
• Able to troubleshoot appliances and heating or hot water if there are minor problems.
• Flexible working hours.
• A keen eye for detail is crucial.
• Ability to write very detailed instructions.
• Self-driven, self-motivated, proactive.
• Ability to prioritise, structure and solve problems.
• Basic understanding of maintenance and property damage.
• Fluency in English is essential, with excellent verbal and written skills.
• Understand the value of customer satisfaction and put it at the heart of your work.
• Ability to travel multiple times a week within Liverpool.
• Confident being in the field.
• Experience within property management or interior design is desirable

Details

• You will receive training documents as well as 2 paid training days with our Onboarding Field Specialist.
• This job will suit freelance workers or uni students who have flexible schedules and want to earn some extra money.
• Rates: £50- £85 per visit.
• Onboarding visits, on average, take between 2-4hrs from arriving at the property.
• Travel cost is NOT included in the position.

Please send us a brief response outlining your interest, your availability (and other commitments), and what makes you suitable for the role!Job Types: Part-time, Freelance.Schedule: Monday to Friday.