Key Role Responsibilities:
As a Customer Success Manager your responsibilities will fall under these two macro areas:
1) Strategic Insights and Business Acumen:
Understand the expectations of customers and fill the gaps between what they get and the value they are expecting, leveraging your data ownership skills
Act as a strategic advisor analyzing data and trends to identify opportunities for improvement and growth
2) Customer Success and Onboarding:
Support customers through onboarding, adoption, value creation and issue resolution
Collaborate with Solutions teams (Product and Sales) to contribute to the constant evolution of our platform
Liaising with CS Directors and Account Managers to ensure alignment between customer expectations and strategic goals
mandatory-> 4+ years experience in a customer facing role, ideally within a B2B SaaS business * in the industry of strategy and Insights is a plus*
Prior experience with Fortune 500 companies as customers
You’re a problem-solver; you will play a critical role in helping to build the best possible customer journey, with efficient internal processes
Strong desire to work for a purpose-driven tech startup in a dynamic environment
You’re fluent in English and French
💡 WHAT YOU’LL BRING TO THE TEAM:
Customer centricity & In-depth knowledge of product (features, sales, etc.)
Strategic thinking and understanding of complex business needs
Ability to get up to speed with industry expertise quickly
Project management skills & Data-driven, KPI and result-focus approach
Team Spirit & People management
Ownership
30 minutes call with Valentina, from our People and Culture team
30 minutes call with Yannis, our VP of Customer Success
30 minutes call with Maurice, our founder and CEO
A case study (that will require just a couple hours of preparation) on a mission related to the role
Research suggests that women may hesitate to apply for a job if their CV doesn’t align perfectly. However, we prioritize talent and potential over strict experience requirements. If you’re interested in the role and think you could excel, don’t hesitate to apply.
Flexible working arrangements:
A flexible hybrid approach to work;
Work from home (or wherever you perform best) up to 3 days per week;
2 days per week in the office with your colleagues (We Work spaces in Paris 9eme);
Access to WeWork offices worldwide
An international, diverse and inclusive work environment:
Join a team that already has 18 nationalities and continues to grow;
Regular team building activities & drinks after work
International company offsite (the last one took place in Berlin in 2023).
Company benefits:
50% of transportation is reimbursed;
Swile card
25 days off + RTT + your birthday off 🎊
Mutuelle
Continuous learning and development:
A culture that promotes professional growth and well-being, guided managers and peers;
Access to training and development resources.
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