Our Ecommerce team is seeking a Digital Product Manager to drive our Customer Orientation team, based in Amsterdam.

About Decathlon Digital

At Decathlon, we believe that sport has a vital role to play in helping societies to be healthier and happier. Sport helps us to reconnect with our humanity, with the planet, and with our physical selves.

What if technology allowed us to push the boundaries and take sports experiences to new levels? That's exactly our goal at Decathlon Digital! We are a team of 5,000+ experts in software engineering, product management, data, cloud, and cybersecurity, distributed across Paris, Lille, and Amsterdam. Together, we are creating the largest digital sports platform, leveraging tech innovation from design to value chain optimization, connected experiences and product second life.

At Decathlon Digital, we have embarked on a journey to maintain a safe, healthy and inclusive environment for our people to learn and thrive, regardless of gender, sexual orientation, age, disability status or origins.

Your role

As the Product Manager of the Customer Orientation team within the Ecommerce team, you will hold a pivotal global role in shaping our customers' first impression on our website. Your core responsibility lies in aiding customers worldwide as they begin their journey with Decathlon, assisting them in finding precisely what they seek. By collaborating closely with sports experts and marketeers across various regions and by understanding the customer needs better than anyone, you'll strategize and ensure the optimal placement of their content, ensuring it resonates and drives conversions effectively. Through hypothesis testing, you'll define the optimal global and local layout that speaks directly to our customers. Additionally, you'll craft landing experiences that not only ignite customers' passion for sport but also facilitate seamless navigation and exploration through our extensive range of sports products.

Those who will be successfully and fulfilled by the role will be:

• Passionate about the craft of Product Management from customer discovery to strategy, testing, implementation and delivering value to customers and Decathlon as a whole
• Proficient in speaking the language of the customer and conducting comprehensive research to uncover insights that drive product innovation and enhance user experiences.
• A staunch advocate of data-driven decision-making, adept at harnessing analytics and metrics to inform product strategies, optimize features, and maximize customer satisfaction.
• Energized by helping people participate in sports globally
• Excited to join a like-minded group of peers in our Amsterdam office

This role is based in Amsterdam with occasional travel to our offices in France

RESPONSIBILITIES

1/ Vision and Product Strategy

• Define the vision, strategy, and positioning for a product that millions of users across various countries worldwide rely on.
• Write an outcome-based product roadmap, share it to your stakeholders and teams within your ecosystem.
• Supervise the creation of value.

2/ Discovery

• Analyze customer feedback and market trends to identify product opportunities and enhancement.
• Define solid hypotheses based on quantitative and qualitative exploration.
• Conduct an experimentation program to continuously improve your key metrics and user satisfaction.
• Collaborate with UX (Product Designer and UX researcher) to guide their product design work and guarantee a Continuous Discovery pace.

3/ Delivery

• Prioritize and plan the work for the realization of the product (design, testing, product launch, and its evolutions for our users) .
• Ensure the quality of the product.
• Track the outcomes of each feature you bring to production.
• Communicate upcoming product developments, both externally and internally to the team.

4/ Data

• Collaborate with web and data analysts to understand and optimize product usage.
• Define and supervise the key success metrics of the product.

5/ Product Culture

• Establish a collaborative working mode, a trustworthy and responsible environment within the team.
• Be an active participant in the product ecosystem, develop and promote the product mindset around you.

PROFILE REQUIREMENTS

• You have previous experience as a Product Manager/Product Owner in an ecommerce or retail environment. You master the key principles and methods to develop a product from vision to delivery (research, data analysis, prioritization, specification, testing).
• You demonstrate a solid experience in product discovery, conducting effective product discovery processes that helps you to identify and validate customer needs and business opportunities.
• You have a data informed mindset to back up your assumptions, make decisions, and drive actions.
• You have significant experience in designing and conducting A/B tests to validate hypotheses about product features.
• You know how to prioritize, let go, and say no in order to keep your product team focused on the essentials
• You have excellent communication skills with the ability to synthesize complex information and present it to stakeholders at the executive level
• You easily collaborate with Tech, Data and Design people to improve your product.
• You have a strong intellectual curiosity
• You are passionate about sports and eager to share your passions with the team!

Ready? Set? Go! Let’s create a world of digital opportunities to move people through the wonders of sports.

DECATHLON DIGITAL CONTEXT

What if technology allowed us to push the boundaries and take sports experiences to new levels? That's exactly our goal at Decathlon Digital! We are a team of 5,000+ experts in software engineering, product management, data, cloud, and cybersecurity, distributed across Paris, Lille, and Amsterdam. Together, we are creating the largest digital sports platform, leveraging tech innovation from design to value chain optimization, connected experiences and product second life.

Changing the game for good. We are in this for the love of sports. And like everything we love, we want it to last. That’s why we are embarking on a journey to create a more sustainable tech model, reducing our direct environmental impact while maintaining a safe, diverse, and inclusive space for all our people to learn and thrive together. Team up with us to design the digital future of sports.