Customer Success - UK


Customer Success - UK

  • CDI 
  • Début :  
  • Salaire entre 30K € et 35K €
  • Paris
  • Télétravail partiel possible
  • Bac +3
  • > 6 mois




  • Application mobile, Santé, FoodTech
  • Entre 50 et 250 salariés

Le poste

Customer Success - UK

  • CDI 
  • Début :  
  • Salaire entre 30K € et 35K €
  • Paris
  • Télétravail partiel possible
  • Bac +3
  • > 6 mois

Who are they?

⚡️ At its core, Brigad has always believed that anyone should be able to pursue his/her passion while being well valued, considered and, above all, free. This means being able to fulfill oneself in one’s job and career, reaching a sustainable work-life balance, being paid in a fair way and respected.

Brigad is proud to enable thousands of talents, and tomorrow millions, to experience this lifestyle. We believe so firmly in our mission “Make work attractive and valuable to all” that we even decided to carve it into the charter of our “entreprise à mission” status (equivalent to US B-Corp).

Since 2016, this ambition is translated into building the best app of the market enabling self-employed professionals and hospitality businesses to connect for short-term missions.

⭐️ Our users realize that we make a difference by currently giving a NPS of 77/100 over 5,000 answers, and sharing how Brigad changed their life.

A few months ago, Brigad even launched in the healthcare sector, in order to enable healthcare facilities (retirement homes and clinics) to connect with self-employed talents. Tomorrow, even more sectors will be concerned: everywhere talents aren’t equipped tu pursue their passion while being properly considered and free.

Brigad is currently available in the largest cities in France (Paris, Lille, Lyon, Bordeaux, Marseille, Strasbourg..) and in the UK, with the ambition to expand well beyond in France and Europe.

Exciting challenges are waiting for you: expect to discover new countries, new industries, a top-notch product, a fast-paced development, and above all a solid team united around a truly concrete and positive impact on our daily users’ lives. A spirit that can also be found on Glassdoor and the grade of 4.8/5.

Brigad’s fundamental values guide us each day in order to tackle those challenges with consistency and build an extremely strong culture:

  • Brave : Be bold and make courageous moves.
  • Impact : Do things that make a real difference.
  • Care : Pay attention to all the people around you.
  • Enjoy : Love what you do and have fun

Does this sound like the perfect fit for you? Great! Feel free to apply and let’s talk about it. ✨

Brigad guarantees equal opportunities to all candidates. Each application received is put into consideration regardless of ethnic and racial origin, opinions, beliefs, gender, sexual orientation, health or handicap.

Advantages :

🏢Beautiful offices in the heart of Paris (Sentier)
🎉 Off-site events and regular afterworks
👫A young and innovative team
💸An attractive and uncapped package
🍕Restaurant tickets on your Swile card (4,25€ per day worked)
🚉 50% coverage of your transport tickets
⚕️The Alan mutual fund 100% supported by Brigad
🏋 50% reimbursement of your Gymlib subscription
💻 A Macbook Pro
🏠 Possibility of remote
💰BSPCE for all employees
📈 Coaching sessions in 1:1 every week / Regular Manager Training
🇬🇧 Weekly English and French lessons
☮︎ A caring environment with very low turnover (Glassdoor rating: 4.9/5)
🍳Discover the Brigad experience by putting yourself in the shoes of one of our users for a day

Want to know more about BRIGAD?Company culture, jobs... Let's go for an immersion!
Visit the profile

Job description

→ Mission

If you’re a dynamic and fast-learner who is interested in an internship for an international start-up company, then this could be the role for you! Situated within the Ops Team, the engine of Brigad, you will assist in our UK Onboarding Operations by screening/contacting potential “Brigaders” and contributing towards our growth in the UK.

→ Responsibilities

Onboarding - Help select Brigaders for the platform.

Screen CV’s for potential candidates.
Conduct phone interviews to identify and verify the best profiles.
Monitor and optimize your own qualitative and quantitative performances

Activation - Accompany Brigaders from application to their first mission :

Finalize Brigader subscriptions and accompany their onboarding experience until their first mission.
Reactivate inactive profiles and add new skills to the existing profiles.
Monitor and optimize your performances via a CRM.

Overall, these tasks will contribute towards reaching our acquisition and activation targets of new Brigaders across the UK.

Preferred experience

If you have..

Experience in customer service and you are used to communicating by phone
Speak English fluently
Adapt to all types of profiles
Autonomy, empathy, perseverance and proactivity are some of your qualities?
Team spirit is important to you
Is passionate about the medico-social environment and has digital experience
Our services are available from 8 a.m. to 7 p.m. and 7 days a week, the schedules are established in advance according to the weeks with fixed schedules. The weekends are currently managed by freelancers but we can call on the team if necessary.

… So apply quickly ! We can’t wait to meet you

Recruitment process

    1. Call with Diane, our Talent Acquisition Specialist
    1. Interview and case study with Ségolène or Sonia - Your future manager for this role
    1. Interview with team members
    1. Welcome aboard ⚡️


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