Live Team Leader: US Market
Yubo

Yubo

Live Team Leader: US Market

  • Permanent contract 
  • Paris

The company

Yubo

Yubo

  • Mobile Apps
  • From 50 to 250 employees

The job

Live Team Leader: US Market

  • Permanent contract 
  • Paris

Who are they?

📱 Yubo is a safe space for young people to socialize and make connections while streaming and chatting online through an app.

🔒 The platform boasts an innovative suite of safety tools that guarantee all its users’ security, moderation, and privacy.

Faced with a new generation of hyperconnected digital natives who are lonely and overwhelmed, Yubo helps Gen Z engage with the world and learn about themselves. Inspired by the best of offline interactions and the possibilities of digital life, Yubo’s vision is to fix online social interactions for the next generation. Unlike traditional social networks, Yubo prioritizes people over content, real-time interactions over likes, and real connections over followers.

🌍Created by three friends/engineers who are passionate about consumer apps and thanks to a team of 60 people in 3 different offices (Paris, Londres, New York), Yubo now has 50 million users across and attracts approximately 2 million new users every day.

Since its launch in 2015, the app’s users have:
✔️made more than 2 billion real connexions/friendships on the platform.
✔️ sent more than 10 billion chat messages.
✔️ streamed live almost 30 million times.

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Job description

Who we are 

📱 Yubo is a safe space for young people to socialize and make connections while streaming and chatting online through an app.  

🔒 The platform boasts an innovative suite of safety tools that guarantee all its users’ security, moderation, and privacy. 

Faced with a new generation of hyperconnected digital natives who are lonely and overwhelmed, Yubo helps Gen Z engage with the world and learn about themselves. Inspired by the best of offline interactions and the possibilities of digital life, Yubo's vision is to fix online social interactions for the next generation. Unlike traditional social networks, Yubo prioritizes people over content, real-time interactions over likes, and real connections over followers. 

🌍Created by three friends/engineers who are passionate about consumer apps and thanks to a team of 60 people in 3 different offices (Paris, Londres, Jacksonville), Yubo now has 50 million users across and attracts approximately 2 million new users every day. 

Since its launch in 2015, the app’s users have:

✔️made more than 2 billion real connexions/friendships on the platform.

✔️ sent more than 10 billion chat messages. 

✔️ streamed live almost 30 million times. 

Live Safety Team Leaders are part of the Leadership of the Trust & Safety department. Although they oversee the day-day operations of Live Specialists, Team Leaders must collaborate efficiently & pro-actively with the other Yubo departments and team members to improve our overall company operations. The Live Safety Team Leader is responsible for supervising the overall operations of the team varying from team engagement, and process efficiency, as well as individual development and team growth.

Admin/Management Tasks

  • Manage a team of specialists that process safety-related issues 
  • Monitor individual and team productivity based on targets and KPIs, and report on it accordingly
  • Manage Live Safety Specialists’ schedule assignment
  • Report to Trust & Safety Team Leadership  on overall team performance
  • Work closely with the QA team, using their observations to improve quality and alignment of your team’s performance
  • Lead weekly meetings to share overall team and company updates 
  • Conduct regular 1-1 with your team members
  • Attend Leadership meetings and provide operational and productivity updates and reporting
  • Processes & Collaboration

  • Identify and establish new processes needs to improve overall team efficiency 
  • Collaborate and communicate with Leadership on project implementation and rollouts
  • Work closely with the Core Operations team, Investigation team, QA team, Support team, and Community team to knowledge share among all specialists
  • Oversee and assist QA/Live Safety Specialists with escalation processes
  • Training

  • Work closely with QA/Live Safety Specialists to update training materials and communicate them to the team
  • Regularly assess new policy needs and share with Leadership
  • Attend leadership and skill-related trainings to stay on top of new processes and practices
  • Team Engagement & Development

  • Create and manage new member’s onboarding and training plan
  • Organize team events with Trust & Safety Leadership 
  • Regularly engage in team channels for team bonding purposesAssist Leadership with recruitment and interview processes
  • Set up individual development plans for career pathing & performance improvement 
  • What we can offer you 

    Our culture :  

    ✨Yubo is a tribe of diverse backgrounds and expertise (tech, marketing & communication, safety, support functions...) that share common values like a results-based culture, total transparency, a strong team spirit, the drive to continue learning, and courage to face challenges head-on. 

    Our policy about diversity & inclusion :

    🏳️‍🌈 We’re serious about diversity and inclusion at Yubo. People of color, gay, lesbian, transgender, non-binary people, parents, and people with disabilities are all welcome on our team. We hold regular workshops to foster a culture of empathy and compassion for minority issues. We are proud that diversity and inclusion are crucial assets to our team.

    Yubo

    Yubo

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