Free2move: Simplifying Mobility for All
Established in 2016, Free2move 🚀 simplifies mobility experiences by offering a wide range of services to meet everyone's 🚘 transportation needs.
With Free2move, you can rent a city car for your trip to Italy 🏖️, locate the nearest charging station ♻️ for your electric vehicle in Europe, reserve parking for your weekend in Paris... all with just a click on our web/mobile platform! 📲
Born from the partnership between Stellantis Group 🚗 and the startup TravelCar, Free2move has, in just 6 years 🚀, emerged as a leading player in revolutionizing mobility for travelers, thanks to its agility and pioneering spirit.
Now the go-to choice for over 6 million users 👑, Free2move operates in over 170 countries across 5 continents 🌎, available in 30 languages and 26 currencies. We have earned the trust of 5,000 partners, offering hundreds of thousands of vehicles!
If you want to join a team of 750🏆 experts and contribute to bold international projects, you're in the right place! 🎯
You'll thrive in our ultra-dynamic, innovative, internationally-focused structure, joining our talented ❤️teams♥️, bursting with ideas and motivation, with diverse skills at the intersection of the digital ecosystem and the automotive industry, in full transformation.
💺 JOIN US!💯 It's exciting, you'll see🔥!
Job Opportunity: Quality Assurance Specialist (Free2move Tunisia)
Your Responsibilities:
- Collaborate with the team to enhance the Quality Management system, ensuring internal and external quality targets are met in customer service.
- Contribute to developing new quality concepts and innovative ideas.
- Foster cross-departmental cooperation and engage with external service providers.
- Demonstrate commitment to optimizing processes for efficiency and effectiveness.
- Plan, coordinate, and conduct external audits.
- Act as the primary contact for our first-level support service provider in customer service, assisting with email and call handling.
- Supervise the operational control and monitoring of the service provider to achieve agreed-upon KPIs.
- Regularly analyze and assess data, deriving potential service improvement measures as needed.
- Lead projects within the customer service team.
- Prepare reports and presentations for management.
Required Skills:
- Degree in Business Administration, Communications, Tourism Management, or similar.
- Extensive professional experience in customer service/call center roles.
- Excellent communication skills with internal and external stakeholders.
- Native-level German and fluent English; additional languages like Spanish, French, or Dutch are advantageous.
- Strong social skills and customer-oriented mindset.
- Exceptional organizational skills and analytical thinking.
- Proficient in MS Office (especially PowerPoint, Excel, and Access).
- Experience establishing Quality Management systems and conducting audits.
- Interest in flexible mobility concepts.
- Openness to travel and possession of a valid driver's license (Class B).
What We Offer:
- Immediate start date.
- Attractive salary with performance bonuses.
- Mandatory on-site presence for the first two months, then hybrid work arrangements based on autonomy level and KPIs.
- 40-hour workweek (8 hours/day) with 2 rest days and flexible shifts.
- Work on Tunisian public holidays with double pay for days worked.
- Permanent contract with 20 days of annual leave.
- 4-week paid training
Working at Free2move means joining a tribe where a performance-driven culture blends with a great atmosphere. It also means:
- Startup spirit backed by a major Group 🥇
- Depending on your role, the possibility to work fully remote, hybrid, or at our various offices! ⛵️
- The opportunity to revolutionize mobility practices with us! 🚘
- Comprehensive onboarding for a great start 🎁
- Ample opportunities for career growth 📈
- Collaboration with diverse international teams 💪🏼
- Involvement in international projects to enrich your background! 🌍
- Daily meal vouchers of 5 dinars.
- Group insurance!
- Soccer matches for relaxation ⚽️
- ...And the list goes on...
👀 Psst...! Here's a tip :) Apply preferably in English 🇺🇲