About Us
In the digital age, content rules. More people are now involved in creating and distributing content, than ever before. We have all become the media, the media has been marginalized and brands are now broadcasters. Everyone has a story to tell or something to sell. A need to create and connect, post and publish, showcase and share. So, say hello to Strapi! We exist to fuel the world’s creativity and productivity by unleashing the power of content.
Beyond a headless CMS, we are building an open composable content platform. Infinite customization capabilities, the largest open-source community, and a broad open ecosystem.
🙏🏾 Why your role is important at Strapi
Our revenue is growing fast. As a result, we recently raised our $31M Series B and plan to grow faster than ever, so our customer base will.
Customer Success is extremely important at Strapi. Once customers subscribe to Strapi, the biggest is to come. Making sure customers successfully go live, see the value, and feel comfortable asking for support is critical. By supporting them in their Strapi journey, we assure sustainable revenue and are able to create strong relations that will lead to expansion and revenue increase.
As the Head of Customer Success, you will lead our Customer Success organization into the next phase of growth. Reporting directly to our CEO (Chief Executive Officer) and being part of the leadership team, this position will have a huge impact on the future of our company.
As a Head of Customer Success, you will be responsible for an existing Customer Success team that is forecasted to double in size by end of 2022. you will lead the strategic direction and management of the Customer Success engine to fine-tune, optimize, scale, and successfully help the company meet its short and long-term objectives.
You will co-define with the CEO and other go-to-market teams (Marketing and Sales) the vision for how our Customer Success team operates and functions daily, and then execute the plan to make it happen. You will learn from our existing team and drawing from their extensive experience and success, bring new perspectives and solutions to enable exponential growth and greater market share penetration. As a trusted advisor, the Head of Customer Success must be an authentic collaborator, strong leader, and proactive, strategic problem solver.
📍 Location
This role is remote. We're looking for a person based in the USA.
📋 What will my job look like on a daily basis?
💙 About you:
👾 Strapi benefits:
💥 Our Talent Acquisition process:
This process tends to take 2-3 weeks max, but happy to adapt to your specific needs.
At any moment, the process can stop, and the team will be happy to give you a call to share their feedback or get into more details if you want.
🎉 Celebrating You being YOU!
Strapi's mission is to empower the worldwide community of users to build a million tailor-made projects. To do that, we are growing a diverse team representative of the users we serve. We are committed to building a safe workplace where everyone feels empowered to bring their authentic selves. By being you and bringing your unique difference, perspective, culture, experience, lifestyle, and challenge, you actually help all of us succeed and grow to be the best version of ourselves!
📖 Want to learn more about us?
Take a look at our open positions on our Careers Website | Join our community and read our latest news at Strapi's blog!
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