What will be your missions?

- You will manage, grow and nurture a portfolio of 400 customers, by focusing on Pro-Active, Reactive, and Self-Service initiatives

- Pushing new usecases and features to generate upsell/cross-sell opportunities.

- Identifying new ways to prevent and minimize churn (we do not want our customers to leave us they are our most valuable asset)

- Creating new training resources and content to grow customers' engagement and usage of the platform.

- Amplifying the voice of the customer to contribute to our product roadmap.

- In order to reach your objectives, you will be working with multi-disciplinary teams (marketing, data, ops, growth, product).

- The work that you will do will have a huge impact on customers, however you need to be comfortable tinkering with different tools and systems to achieve your goals.

Requirement :Based in Paris (ideally present in the office once/twice a week)

What we're looking for:

As we are an international team, please submit your application and CV in English.

Benefits:

- Exciting time to join Spendesk in terms of growth and opportunities

- Competitive compensation package with equity (everyone is an owner of the company!)

- Flexible and remote-friendly work environment

- The best equipment for your needs (Macbook Pro, secondary screen, ...)

- Internal social events (hackathon, company-wide parties, offsite, ...)

- Brand-new offices in the heart of Paris, Berlin & London

- A purple Spendesk card (for your work purchases)!

- And more!

What you can expect from the process:

1. A video call with one of our Talent Acquisition Partners to fully understand your career aspirations and answer any questions you have

2. A series of videos calls with members of the team to align on what they will expect from you, and assess your technical skills and job fit

3. A final video call with the Hiring Manager, Head-Of, or C-Level (CEO included) to review any remaining questions