The mission of Scibids is to provide media buyers with fully automated buying strategies for display campaigns, leading to uncompared performances for a minimum of human work. Everyday Scibids AI autonomously optimizes thousands of campaigns in more than 30 countries to meet the needs of hundreds of customers. This generates a huge amount of data, and quantitative analysts use this data to make sure Scibids gets better and better with increased business-case exposures.

As a Customer Success Manager, your role will be to teach campaign managers and traders how to use and leverage the Scibids software and therefore to actively participate in the adoption rate of the product by our customers. This position will combine strong problem solving and teaching skills, analytical rigor and interpersonal skills. You will be interacting on a daily basis with several stakeholders (account managers, sales manager, data scientists, product managers…). You will report to the Global Lead of Account Management.

On a day to day basis, your responsibilities will include:

• Onboard new customers
• Ensure the success of campaigns managed by the Scibids AI
• Lead training sessions & improve the skills of your customers
• Lead impact review sessions, proving the ROI of Scibids
• Enhance the FAQ section of the product with best practices generated from the unique customer situations you encounter
• Partner with the customer to deliver always greater results

Minimum qualifications:

• Master degree from a top engineering or business French school or top foreign universities.
• Fluent in English, with excellent written communication skills
• Highly efficient at managing their own time while being sensitive to your customer’s needs

Preferred qualifications:

• 6 months+ experience in adtech
• 1-3 year+ experience as a account manager / customer success manager / media trader
• Advanced mathematics studies or a maths major will be an asset
• Abilities in German / Italian / Spanish are a plus

Cultural fit:

• Excellence: Our version of a great workplace is being part of a set of truly exceptional people with a growth mindset and fearless ambition to crush market standards in every aspect, fueled by a relentless curiosity.
• Rigor: we reason from first principles and don’t blindly follow the herd. We celebrate and reward leaders who are able to constantly take the best decisions by bringing data to the table and considering every relevant opinion as an input. At Scibids, preconceived personal convictions rarely survive thorough confrontation with actual data!
• Ownership: Every Scibids member has stock-options and is focused on the same objective: make Scibids the next adtech unicorn! This means being interested in how one’s daily personal work fits in Scibids general strategy and having in mind the greater good of the company rather than individual accomplishments.
• Collaboration & Care: We want to work in a company of deeply good people who treat their colleagues exceptionally well. Humility, humour, empathy and a genuine will to help others are key to thrive at Scibids.

Others:

• Contract type: Full-time position (French “CDI”)
• Preferred availability: ASAP. We will however meet you even if you are not free right now
• Compensation: competitive package including fix salary + stock options. Exact figures depend on profile.