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Scaleway
Scaleway

Customer Success Manager

Job summary
Permanent contract
Paris
Salary: Not specified
A few days at home
Skills & expertise
Teamwork
Time management
Communication skills
Scaleway

Scaleway
Scaleway

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Questions and answers about the job

The position

Job description

Depuis 1999, Scaleway, filiale du groupe Iliad, figure parmi les leaders du cloud computing Européen.

Nous proposons à nos plus de 25 000 clients un catalogue diversifié de 80 produits dédiés à la création, au déploiement et à la mise à l'échelle d'applications de pointe.

Forte d'une équipe dynamique de près de 600 collaborateur(ice)s issus de tous horizons, notre entreprise offre un environnement de travail stimulant et international où se mêlent créativité, innovation et excellence technique.

Situés à Paris et Lille, nos bureaux sont des hubs d'échanges uniques, favorisant la coopération quotidienne de nos Scalers. Ensemble, nous partageons une vision commune : contribuer à la création d'une industrie numérique plus responsable

About the job

The Customer Success team is responsible for maintaining a good relationship and satisfaction rate with existing customers, while developing the company’s customer portfolio. 

Reporting to Nadia Arhmir our Inside Sales Manager, you will be in charge of developing a portfolio of existing customers through follow-up and support actions.

You will play a key part in customer satisfaction and loyalty.

Qualifications

  • Being able to communicate with customers & colleagues, in French and English.
  • Experience in consulting or pre-sales, experience in both would be a plus
  • Active listening skills and patience for consistently providing a fantastic customer experience.
  • Dynamic and at ease on the phone, you are an excellent communicator.
  • You are a team player who inspires trust, ready to take initiatives and battle for user satisfaction.
  • You don’t take “no” for an answer, you are resilient, and are ready to join Scaleway’s adventure.
  • You are organized and know how to prioritize your workload. You love to learn every day and are curious.
  • Solution oriented mindset, looking for opportunities to improve and conduct change.
  • Passionate about the future of cloud computing, startups or dynamic environments.

    • Responsibilities

  • Build customer loyalty by reducing churn
  • Build, maintain, and leverage strong relationships with business and IT decision makers
  • Promote the value of Scaleway, customer retention, growth, and positioning for upselling
  • Enhance the MRR through additional sales based on identified customer needs
  • Contribute to the improvement of the customer experience through satisfaction indicators
  • Accompany customers in their product learning process 
  • In-depth needs assessment
  • Training according to identified needs
  • Change management
  • Find solutions to customers' problems
  • Coordinate and federate work teams
  • Actively participate in product feedback for the continuous improvement of our services

    • Location

    This position is based in our offices in Paris (France)

    Recruitment Process 

    Screening call - 30 mins

    Manager Interview - 45 mins

    Team Interview with a Role Play - 1 hour

    HR Interview - 45 mins

    Offer sent

    We're excited to get to know you, and hope you'll be excited to meet us as well. 

    Si vous ne vous voyez pas cocher toutes les cases, n'hésitez pas à postuler tout de même. Ne vous limitez pas à une description de poste - on ne sait jamais !

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