As part of our Customer Operations Team, you will report to the Director of Professional Services EMEA and work with a team of Product Builders, whose objectives are to ensure our clients’ satisfaction by enabling our AI-solutions suite of products (RPA, Chatbot and IDP) on their end;

Your drivers:

• Deliver the value sold to our clients by designing efficient and measurable use cases
• Build complex use cases and provide support, according to the clients’ technical level
• Walk our clients through the platform to make sure they use it to its best
• Ensure lean project management respecting budgets, timelines, and quality standards

As a lead, you will be challenged to take initiatives to improve internal processes, coach your peers, and be a reference in your field.

Missions

Your mission is represented by 3 pillars :

Build & Implement the solution

You are responsible for designing, building and implementing use cases on our platform, based on the scoping done with the client at the beginning of the project and ensuring that:

• The Use Case’s KPI’s can be measured
• The Use Case works as expected without any technical failures
• You have followed product’s implementation best practices
• You provide suitable demos to onboard the client on your implementation, based on their level of autonomy on the platform

Project Management

Lead clients’ project from end-to-end to ensure you deliver the value sold on time and with the required quality:

• Organize and lead internal and client meetings, provide the necessary materials
• Define with the client the best Use Cases and KPI’s to answer their business needs and measure the success of the solution

Client Support

Provide necessary support to ensure our client’s best use of the platform by:

• Creating documentation around use case implementation
• Training them on how to use the platform
• Teaching them best practices of each product

Team lead

• Strong contribution to team and extra-team meetings
• Autonomous contributions to team processes and documentation
• Coach team members and increase global team knowledge

• 3+ years of successful experience in project management
• You have a strong interest in technical subjects, and you are a fast-learner (you will learn new coding languages and technical products)
• You have experience facing clients (preferred)
• You have the ability to manage simultaneous clients’ projects in autonomy, with proved organization and priority management
• You have excellent oral and written communication skills in English and French
• You are a team player, with excellent interpersonal & communication skills
• You have proved empathy and leadership in your previous experiences
• You are enthusiastic, resilient, and positive
• You are business & client oriented
• You embody our values of Feedback, Accountability, & Persistence

• A first get to know call with HR (30min)
• An interview with you future manager and a team member (1h30)
• A case study
• Final rounds with N+2 and CEO