B2B Sales Agent UK M/W
ManoMano

ManoMano

B2B Sales Agent UK M/W

The company

ManoMano

ManoMano

  • E-commerce
  • From 250 to 2000 employees

The job

B2B Sales Agent UK M/W

Who are they?

Launched in 2013 and following 8 years of strong growth, French Home Improvement tech company ManoMano seems unstoppable!

Thanks to the success of our fundraising (300 million euros so far), we now have more than 530 Manas & Manos located across our 3 offices: Paris, Bordeaux and Barcelona.

Our business platforms are represented in 6 countries: France, Belgium, Italy, Spain, UK and Germany. They carry over 4 million products and work with more than 3,000 sellers highly selected.

Proud to be part of the Next 40 since 2019 (Top 40 French startups), we have the objective to reinvent the Home Improvement experience by providing customers a one stop shop solution for easy access to online tips, products and innovative services.

More than anything, joining ManoMano presents a fantastic personal experience, where global projects and core values are underpinned by individual skills.

Our camaraderie, efficiency and employee-focused mindset (particularly important to us!) have led ManoMano to become renowned for the optimal working conditions it provides.

Have a look at our Blog : https://medium.com/manomano-tech

ManoMano
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Job description

OUR COMPANY CULTURE 💙

People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingenuity and responsibility. 

Our team

The B2B sales team mission is to provide support both technical and digital to make sure our Pro clients buy easily on our platform and develop a repeat purchase habit. The B2B sales team is composed of ~50 agents split between our 3 regions: France, Southern Eurpope and Northern Europe, and a transversal support team in charge of performance, quality, training, tools and process.

Your mission? 

Advise and support our UK Pro customers and make human support the cornerstone of our customer experience! You will be a part of the new B2B Northern Europe Sales Team, you will report directly to the B2B Sales Manager - Northern Europe. The Northern Europe sales team will be based in ManoMano Paris office (République)

Missions :

  • Give the best support to pro customers who call us: accompany our pro into their purchases and Manomano Pro website’s handling
  • Generate additional BV through outbound calls, hot leads generated by existing customers (ex: abandoned cart) 
  • Give technical advice on our pro specialities: plumbing, sanitary, heating, electricity, toolings, construction works, etc.
  • Maximize satisfaction of our customer and stimulate repurchase: provide reinsurance on delivery and inventory, optimize shipping fees, etc.
  • Be a part of a new team! Participate in new Sales initiatives adapted to your market
  • Preferred experience :

  • min 2-3 years degree (Bachelor’s degree)
  • 2-4 years of experience, including in sales or in an activity with customer contacts related to construction materials (plumbing / sanitary / heating, electricity, tooling…)
  • Good knowledge in products and expertise related to construction 
  • English native, French would be a plus
  • 100% customer centric
  • Good digital culture
  • Autonomous and adaptable (able to work in a constantly changing environment)
  • Team spirit and excellent interpersonal skills
  • At ManoMano we are dedicated to building an inclusive and diverse workforce where each individual can grow. 

    We respect and value the richness of varied cultures, perspectives, skills and experiences within our teams which is why we are looking for talented people from all backgrounds.

    The information collected on this form is recorded in a file used by ManoMano - Colibri SAS so that we can process your application.   

    The data is kept for 2 years from the date of your application. You can access your data, rectify it, request its deletion or exercise your right to limit the processing of your data. You can also exercise your right to the portability of your data. Consult the cnil.fr website for more information on your rights. 

    To exercise these rights or if you have any questions about the processing of your data under this scheme, you can contact our data protection officer by writing to dpo@manomano.com.  

    If, after having contacted us, you feel that your "Data Protection" rights have not been respected, you may submit a complaint to the CNIL.

    ManoMano

    ManoMano

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