Production Support Engineer / Site Reliability

Jow Platform Team is hiring a Site Reliability / Production Support Engineer to sustain its growth in France and its development in the U.S.

You will join a multi-disciplinary team in charge of every stage of the product’s life cycle, from conception (Product Owners & Managers, UX/UI designers) to analysis (Data Engineers & Analysts), and including front & back-end development.

As a part of the team, you will work on increasing service reliability and performance. You will be a bridge between our customer success team and development teams to track, monitor, and help fix bugs in Jow’s technical stack, including our critical interface with e-grocery partners.

Main tasks:

• Monitor overall platform reliability, incl. our e-commerce partners’ technical interfaces
• Be in charge of exploitation and maintenance of our technical components, including our back end
• Create new tools and develop new monitoring or automation procedures
• Work closely with the customer success team
• Take part in back-end development and bugfix

Technical Stack:

• NodeJS / MongoDB / PostgreSQL / redis
• AWS cloud
• Datadog

Ideal profile:

• You have 5+ years of experience in a similar position or in back-end development with a large part of QoS/SRE. JS environment ​​required.
• You have a good English level (half of the team is now English-speaking! )
• You are passionate!
• You are curious and rigorous
• Open-minded, you are an excellent communicator and great at interacting with non-technical teams

• Your first interview will be with the team, to talk about you, Jow, and the position itself
• Then you will be asked to do a technical test
• The third step is lunch with the team: we want you to be happy to see your teammates every morning, so one of the very first things we check is the cultural fit. Being nice, cool, and humble is as mandatory as being good at what you do ;-)
• Final meeting with one of Jow’s founders

Welcome!