Head of Strategy & Operations


Head of Strategy & Operations

  • Permanent contract 
  • Possible full remote

The company



  • Mobile Apps, Artificial Intelligence / Machine Learning, FinTech / InsurTech
  • From 15 to 50 employees

The job

Head of Strategy & Operations

  • Permanent contract 
  • Possible full remote

This position was filled!

Who are they?

At Joko, we leverage technology to power and free up the shopping experience. Our ambition is to build a product used every day by hundreds of millions of consumers around the world. A product that makes their shopping experience simpler, smoother and more rewarding.

Joko was created in 2018 by Xavier, Alexandre and Nicolas and the team has reached great milestones already:

  • 1m users
  • 1200+ merchant partners
  • €12m+ raised from European investors
  • 30 team members
  • €6b transactions processed

Our values:

  • We set the bar high
  • We get things done
  • We care for others
  • We never stop learning
  • We make it fun

If you want to know more about how it is to work at Joko, check out this page.

Want to know more about Joko?Company culture, teams, technical stack, jobs... Let's go for an immersion!
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Job description

We are looking for talented people who are willing to build the most amazing rewards experience for consumers while keeping growing their own skills and expertise.

As Head of Strategy & Operations, your main mission will be to bring Joko to the next level as a company, through a combination of operational excellence, top-notch analytics, and strategic projects to grow our footprint and offering. It is a very transverse role in which you will contribute significantly in driving the company’s success by working with all teams and helping the organization scale. You will report to the CEO. You will manage an Operations Manager, a Data Analyst and a Strategic Projects Manager, and will have the mission to grow this team as the company will grow.

Your team’s responsibilities:

  • Operational excellence: your team will work on a daily basis with all other teams (Sales, Customer Service, Account Management, Finance, etc.) to set up new tools and processes in order to make our organization more efficient and more scalable. Their focus will be to help the whole organization improve its performance indicators, save time, and reduce risks. You will work with many stakeholders, internal and external (e.g. technical providers).

  • Analytics: Your team will perform advanced data analyses for all teams (and for some partners too) in order to keep track of the business performance and to feed strategic decisions. Their mission will be to allow all teams at Joko to perfectly track what is going on in their respective activities, take data-driven decisions, and be empowered in answering questions through data autonomously.

  • Strategic projects: Your team will be in charge of driving strategic company-level projects, such as the development of new product offerings and/or revenue streams, the execution of our international expansion, etc. In close collaboration with the founders and all of the teams, your mission will be to grow our footprint as well as the value delivered to our users, in order to help Joko grow from cashback app to an all-in-one shopping app.

Preferred experience

  • Experience: You have approx 10y of experience, either on a similar role in a startup, or in a consulting firm (or equivalent).
  • Analytical skills: You love solving complex problems and analyzing data.
  • Problem solver: You are pragmatic and know how to solve problems quickly.
  • Mindset: You have an entrepreneurial mindset, you like challenges and you like getting hands-on.
  • Autonomy: You are fully autonomous and able to manage complex projects from A to Z.
  • Efficiency: You are fond of productivity tools and able to deliver on time on projects with many stakeholders.
  • Attention to details: You know that the devil is in the details, and you have talent for spotting flaws when there are.
  • Tech fluency: You are comfortable in a technical environment. You are always curious to understand how things work. Bonus if you have data analysis technical skills.
  • Communication: You have strong written and verbal communication skills, and you are able to explain something complex with simple words.
  • Languages: You are fluent in English both written and spoken, as we are expanding internationally soon.
  • Education: You graduated from an engineering or business school (or equivalent).


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