You will be in charge of direct sales with Italian Evaneos customers. You will be the person who receives inquiries through the Evaneos platform and the main contact for travelers. As the contract will be with the local agency, the job could contain any or more of the following duties:

• Understand travelers expectations
• Main contact for clients to determine travel needs, budgets, and preferences: tailor-made itineraries
• Match travelers’ requirements with transportation, accommodations, insurance, tours, and activities.
• Advises clients regarding destinations, cultures, customs, weather, and activities
• Responsible for billing the travelers
• Handles travel issues, conflicts, complaints, cancellations, and refunds
• Builds and maintains relationships with travel and tour operators
• Check and verifies the booking procedures for each dossier
• Quality monitoring during the trip

Additional info

• Duration & contrat type: one year minimum
• Precise location: not required to be/go in Indonesia but special attention to the time zone
• Starting dates: ASAP (training to be done before January 2023)
• Salary: commissions on sales

Languages required : Italian and English are mandatory
Skills: previous experience in creating tourist packages is welcome, knowledge of the destination is welcome, experience in B2C sales
Qualities: interpersonal skills, empathy, ability to listen to customer needs, excellent communication skills, willingness to work in a team, good problem solving skills, flexibility

1. Application with CV and motivation letter
2. Video interview through Willo platform
3. HR interview with Evaneos Recruitment Services if needed
4. Call with concerned local agency