You will be responsible for the daily accompaniment and satisfaction of our clients. As a Customer Success Officer - Low Touch (M/F/X), your role is essential to taking care of them and offering them the best possible experience.
As a Customer Success Officer - Low Touch, your mission will be to take care of our APP and API clients. Directly managed by the Lead Customer Success, you will be responsible for the engagement, the accompaniment and the success of your portfolio of Low Touch clients.
Your objective is to build a relationship of confidence with your clients to become the point of reference all along the project. You must accompany the client in the deployment of Yousign solutions, advise them and propose answers and appropriate solutions. You must ensure the satisfaction of our clients to keep them loyal and transform them into ambassadors of our brand. In addition, you must identify high-potential clients and pinpoint opportunities to boost up-sales. Lastly, you must understand the product usage of your clients to improve sales cycles.
You will join the Customer Service BU, today composed of:
The Customer Service Team is dedicated to providing an unforgettable experience to our clients. Its development is a priority for realising the success and growth of Yousign.
Tieto spoločnosti tiež prijímajú pracovníkov na pozíciu "{profesia}".