Within the Business team and more precisely within the Account Management team, you will manage, grow and nurture a portfolio of customers by being their privileged point of contact and ensuring their satisfaction.

Your objective is to deliver the best customer experience possible in order to reduce churn and maximize upsell and cross sell opportunities.

Reporting directly to the Team Lead Key Account Manager, you will be responsible for :

• Onboarding new customers : in coordination with other teams (mainly Production) and ensuring maximum product adoption at this stage thus maximum usage

• Developing trustworthy relationships within your portfolio :
  -> by advising customers on the best use of our products
  -> by preparing & conducting meetings with clients, with small support of their manager
  -> by sharing Data and successful use-cases
  -> by becoming a partner over time on all employer branding topics thanks to a strong expertise
  -> by identifying needs and always proposing solutions that will bring more value to customers
  -> by anticipating and preventing potential dissatisfaction in order to reduce churn level

• Identifying business opportunities in your own portfolio and pursuing growth opportunities through upsells and cross sells

• Enhancing Welcome to the jungle products by sharing customers feedbacks in order to contribute to product developments and contributing to process improvements for the team’s collective success

For a better understanding of the Key Account Manager position you can have a look at these videos :

• Margot’s interview, Account Manager
• Chadia’s interview, Head of Account Management
• Pierre -Gaël’s interview, Chief Sales Officer

Onboarding
First, you will experience our corporate onboarding process which consists of discovering all of our teams and projects. Then, you will enjoy a specific onboarding dedicated to the Business team and your role (demos, phone pitch, documentations…) The idea is to give you all the necessary keys to reach your targets!

Stack

• Pipedrive
• LinkedIn Sales Navigator
• NetSuite
• GetAccept
• Slack
• Notion

What you will find at Welcome to the jungle

An ambitious project in the recruitment and employer branding sector… and lots of ideas to make it grow!
A team of 200+ people who are united, enthusiastic and passionate about building and growing our project.
Extremely varied skills (video production, tech, content, operations, etc.) and therefore a rich and stimulating work environment.

If you want to work remotely or in a co-working space on a regular basis, that’s not a problem, we have a full remote policy.

The main thing is that everyone can progress in the best conditions!

At Welcome to the Jungle, we are all coming from (really) different backgrounds, that’s our main strength!

You are our ideal profile if :

• You have 4 to 6 years experience in key account management and business development
• You like to understand needs, convince and sell
• You like to find solutions and are able to use your initiative to solve a customer problem
• You are organized, rigorous and responsive
• You are result and data oriented
• You are fearless
• You are used to developing partnerships with agencies
• You are fluent in French and in English

Welcome to the Jungle aspires to promote a positive social impact. Its mission includes paying particularly close attention to fostering diversity, inclusion and equality within teams as well as within its community.

• Step 1: Visio interview with Faustine, Talent Acquisition Specialist (around 30 minutes)
• Step 2 : Visio interview with Marco, Team Lead Key Account Manager (around 45 minutes)
• Step 3 : Visio interview with Adrien, Head of Sales (around 45 minutes)
• Step 4 : Visio interview with Pierre-Gaël, Chief Sales Officer (around 45 minutes)