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Account Manager CZ/SK

Zmluva na dobu neurčitú
Prague
Plat: Neuvedené
Niekoľko dní doma
skúsenosti: > 3 roky

Welcome to the Jungle
Welcome to the Jungle

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Pozícia

Popis pracovnej ponuky

Within the Business team and more precisely within the Account Management team, you will manage, grow and nurture a portfolio of customers by being their privileged point of contact and ensuring their satisfaction. Your objective is to deliver the best customer experience possible in order to reduce churn and maximize upsell and cross sell opportunities.

You are passionate about customer relationships , driven by helping and advising people, always answering problems with the best solution. You have a proven track record in handling volume and your are not afraid of tough negotiations. You are patient and resilient.

Reporting directly to the Head of Business, you will be responsible for :

  • Developing trustworthy relationships within your portfolio :
    -> by advising customers on the best use of our products
    -> by preparing & conducting meetings with clients, with small support of their manager
    -> by sharing Data and successful use-cases
    -> by becoming a partner over time on all employer branding topics thanks to a strong expertise
    -> by identifying needs and always proposing solutions that will bring more value to customers
    -> by anticipating and preventing potential dissatisfaction in order to reduce churn level

  • Identifying and pursuing growth opportunities through upsells and cross sells

  • Enhancing Welcome to the jungle products by sharing customers feedbacks in order to contribute to product developments and contributing to process improvements for the team’s collective success

At Welcome to the Jungle, we are all coming from (really) different backgrounds, that’s our main strength!

What you’ll get with us

  • flexibility (you can organize your work hours)
  • the possibility of home office and working from the office
  • offices in the centre of Prague
  • travel abroad (mainly to Paris)
  • regular teambuilding with awesome colleagues
  • space and encouragement for personal and professional growth
  • meaningful work - we inspire thousands of young people every month, helping hundreds of them find their dream jobs and change their lives.

Preferované skúsenosti

You are our ideal profile if :

  • You have 3 to 5 years experience in account management or business development
  • You like to understand needs, convince and sell
  • You like to find solutions and are able to use your initiative to solve a customer problem
  • You are organized, rigorous and responsive
  • Volume management is not a topic for you
  • You are data driven and you know how to evaluate client success based on data
  • You are fluent in English

Welcome to the Jungle aspires to promote a positive social impact. Its mission includes paying particularly close attention to fostering diversity, inclusion and equality within teams as well as within its community.


Náborový proces

  • Phone interview with Michaela

  • Interview in our office with Michaela and Honza

  • Final Interview with Mathilde, Team Lead People Operations and a member of the French account management team

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