YOUR MISSION
We are recruiting a Customer Success Manager to join our Customer Experience team. Within the Customer Experience team, your mission will be to support a portfolio of higher education establishments as well as companies wishing to transform their teaching practices thanks to Wooclap. You will be their privileged interlocutor and will play a decisive role in helping them to adopt, love and maximize the value they get from Wooclap.

YOUR RESPONSIBILITIES

• Become the privileged interlocutor of a portfolio of partners and be available to answer all their questions via e-mail, telephone or videoconference.
• Assist our partners in the deployment of the tool and advise them on best practices to use the platform and maximize its adoption to achieve their goals.
• Measure and analyze the performance of the use of the tool and then define action plans to ensure user satisfaction and retention.
• Write content (videos, writings) for our partners to help them deploy the tool within their establishment or to inform them of product news, for example.
• Become the spokesperson for our customers internally, with our different teams (technical, marketing, sales and operations), to understand their needs and solve their problems.

You will be a driving force in providing our partners with an exceptional customer experience!

CONDITIONS & PERKS

• Location : Brussels (Flexi or Remote)
• Full-time contract
• Compensation: competitive and based on experience
• Sodexo Card
• DKV Insurance
• MacBook Air & Iphone
• 150 euros of learning credit (woocredits)

• You like to understand the issues of the partners, their problems, and help them to solve them.
• You are recognized for your listening and communication skills, both written and oral.
• You have good analytical and synthesis skills. You know how to make complex subjects simple.
• You speak French and English fluently (any other language is an asset)
• Your French / English spelling is impeccable!
• You have an entrepreneurial spirit: you are curious and enthusiastic. You are not afraid of a rapidly changing environment.
• You want to join an international team, where you will learn on a daily basis for a meaningful project!

• 45’ call with our Customer Success Manager Lead
• 1 Business Case
• Panel Interview with Teammembers
• 15’ call with our HR Team