Vice President of Customer Success
Upfluence

Upfluence

Vice President of Customer Success

  • Zmluva na dobu neurčitú 
  • New York, 10001
  • Vzdelanie: Neuvedené
  • skúsenosti: > 5 rokov

Spoločnosť

Upfluence

Upfluence

  • Softvér, SaaS / Cloudové služby, AdTech / MarTech
  • Od 50 do 250 zamestnancov

Pracovná ponuka

Vice President of Customer Success

  • Zmluva na dobu neurčitú 
  • New York, 10001

  • Vzdelanie: Neuvedené
  • skúsenosti: > 5 rokov

Táto pozícia bola obsadená!

Who are they?

Upfluence is a leading social commerce software company. Its mission is to help brands & e-commerce merchants sell through influencers. Since the launch of the software in 2017, the company has shown impressive growth, ranking top of the Inc. 5000 ranking, and is looking to expand even more. The team is international, young, diverse, and ever-growing. We’re distributed across offices in NYC, Los Angeles and Lyon (France), and have a growing team of remote colleagues.

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Job description

About Upfluence

Upfluence helps brands tell their story with powerful influencer & content marketing technology. Upfluence’s software allows brands and agencies to identify and contact millions of social influencers and bloggers at scale to execute comprehensive influencer marketing campaigns, as well as provide detailed reporting metrics. Since the launch of our SaaS software in October 2016, the company has yielded a monthly double-digit growth rate, and we are therefore seeking further expansion for our team and offices. Our rapidly growing global team is currently distributed between our offices in NYC, Los Angeles, Switzerland, Lyon, and Paris.

Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service. We are looking for a senior executive to drive the success of our customers and the scalability of the CS department. In collaboration with the Technical Team. The ideal candidate will represent the company as the face of our operations and ensure a high level of client satisfaction.

Responsibilities 

  • Drive Customer Success Outcomes by increasing renewal rates and reducing churn
  • Define and Optimize Customer Lifecycle
  • Map customer journey
  • Define segmentation of customer base and varying strategies
  • Identify opportunities for continuous improvement
  • Manage Customer Success Activities such as onboarding, training, support, renewals, cross-sell / Up-sell, advocacy
  • Measure Effectiveness of Customer Success with metrics, system tracking
  • Lead and grow a World-class Customer Success Team
  • Recruit experienced leaders for each functional role
  • Attract high potential individual contributors into team
  • Create rapid onboarding process for new team members
  • Foster collaboration within team and across customer lifecycle
  • Encourage continuous learning within team
  • Enhance Effectiveness and Efficiency Through Technology
  • Create company-wide culture of Customer Success

What we are looking for

  • 5+ years experience in leading customer-facing organizations
  • Prior B2B or SaaS experience is a plus
  • Ideally, you have a technical background or experience.
  • Superb communication and interpersonal skills
  • Ability to work well under pressure in a fast-paced, high-volume environment
  • Ideally combined background of post-sale and sales experience
  • Strong empathy for customers AND passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative leader with the ability to inspire others
  • Excellent communication and presentation skills

What we have to offer

  • Comprehensive compensation package 
  • Stock options 
  • Medical, Dental, Vision & Disability Insurance 
  • A diverse and international team
  • Generous PTO & Company holidays
  • An entrepreneurial environment with room for growth
  • Flexible remote work or a Hybrid model if you are in the New York area

 

We offer a flexible hybrid work model, providing our employees with an office setting, the option to work from home, or fully remote. We believe in work-life balance and provide access so we can make the best of our workdays.

Upfluence is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

Upfluence

Upfluence

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